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# Application Support Level 3

- **Company:** Experis
- **Location:** Blue Ash, OH, United States
- **Salary:** $122,720.0 - $139,360.0
- **Contract:** Temporary to permanent
- **Skills:** Java (Programming Language), JIRA, Bash Shell, Information Systems, Monitoring of Systems, Python (Programming Language), MongoDB, NoSQL, PCI Data Security Standards, Windows PowerShell, Software Engineering, SQL Databases, Scripting, Grafana, Information Technology, Splunk, Servicenow
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ab17a73c23e1aeb9

## About the Role

Our client, a leading organization in the retail and technology sector, is seeking a Application Support Level 3 to join their team. As a Application Support Level 3, you will be part of the Support and Operations team supporting our client's Next Generation Point of Sale (NGPOS) platform. The ideal candidate will have strong problem-solving instincts, curiosity, and a drive to succeed, which will align successfully in the organization., * Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.

 * Exposure to Point of Sale systems in enterprise environments is helpful; some experience with Java is preferred, with Go as a plus.
 * Familiarity with SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, Python), or ITSM/monitoring tools (ServiceNow, Jira, Splunk, Grafana) is advantageous.
 * Interest in or willingness to learn payment card security standards (PCI-DSS).
 * Excellent oral and written communication skills, with the ability to translate technical information for diverse audiences.

## Description

* Support and maintain our client's Next Generation Point of Sale (NGPOS) platform, ensuring smooth operation and quick resolution of issues.
 * Partner directly with developers throughout the Software Development Life Cycle (SDLC) to troubleshoot and resolve technical challenges.
 * Participate in scheduled on-call rotations, providing 24x7 support during nights, weekends, and holidays.
 * Assist with new go-lives, pilots, and rollouts by providing onsite support and ensuring successful implementation.
 * Drive support tickets and emails to resolution while maintaining clear communication with business and technical teams., * Opportunity to work in a dynamic, innovative environment supporting cutting-edge retail technology.
 * Engagement with a collaborative team that values curiosity and problem-solving skills.
 * Participation in a comprehensive on-call rotation with support for professional growth.
 * Potential to develop expertise in enterprise POS systems and payment security standards.
 * Being part of a company committed to inclusion, ethics, and responsible business practices.

Upon completion of waiting period consultants are eligible for:

 * Medical and Prescription Drug Plans
 * Dental Plan
 * Vision Plan
 * Health Savings Account
 * Health Flexible Spending Account
 * Dependent Care Flexible Spending Account
 * Supplemental Life Insurance
 * Short Term and Long Term Disability Insurance
 * Business Travel Insurance
 * 401(k), Plus Match
 * Weekly Pay