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# IT Support Lead

- **Company:** Atom Computing
- **Location:** Boulder, CO, United States
- **Experience:** Expert
- **Salary:** $43,680.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Apple Mac Systems, Asana, Microsoft Azure, Ubuntu (Operating System), Software as a Service, Cloud Computing, DevOps, Python (Programming Language), Windows PowerShell, Quantum Computing, Scripting, Okta, Office365, Microsoft InTune, Information Technology, Slack, Gsuite
- **Published:** September 19, 2026
- **Apply:** https://www.builtincolorado.com/job/senior-it-support-lead/11264945?handler=ApplyRedirect

## About the Role

* Bachelor's in Computer Science, Information Technology, or a related field
 * 3+ years of experience in an IT support role, * Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
 * Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
 * Experience with or strong working knowledge of a major MDM platform.
 * Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
 * Ability to prioritize and manage multiple projects in a rapidly changing work environment.
 * Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.

Nice to Haves

 * Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
 * Kandji / Iru / MS Intune experience
 * Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. - who require elevated permissions, specialized software, and flexible endpoint configurations

## Description

Be an Early Applicant
In-Office
Boulder, CO, USA
Senior level
In-Office
Boulder, CO, USA
Senior level
Own end-user IT support across company offices, including onboarding, offboarding, hardware provisioning, inventory, access control, helpdesk escalation, SLA adherence, troubleshooting, security policy enforcement, and knowledge-base development. Support MacOS, Windows, and Ubuntu endpoints while administering Okta, Google Workspace, MDM, SaaS, and cloud services. Build automated workflows and self-service resources for a highly technical workforce.
The summary above was generated by AI

At Atom Computing, we build quantum computers using arrays of optically trapped neutral atoms that will empower customers to achieve unprecedented computational breakthroughs. Join a world-class team of scientists, engineers, and business professionals to advance the state-of-the-art in quantum computing., We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you will own the end-user experience from device provisioning to day-to-day support - building the repeatable, automated workflows that allow our team to scale without friction. You will support a highly technical employee population, including quantum engineers, hardware researchers, and software developers. Working closely with the IT Director, Security Engineer, and DevOps teams, you will ensure employees have secure, reliable access to the systems, tools, and resources they need to be productive from day one., * Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.

 * Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
 * Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
 * Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
 * Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
 * Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides., Leads a Treasury Management Consulting team serving Emerging Middle Market clients across a multi-state territory. Drives new client acquisition, deposit and revenue growth, market expansion, and adoption of treasury, liquidity, payments, and working capital solutions. Coaches consultants, participates in complex client opportunities, manages pipeline and forecasting disciplines, and partners across Commercial Banking, Product, Operations, Technology, Risk, and Client Service. Builds executive relationships and develops high-performing talent in a matrixed organization.
Top Skills: APIsCash ManagementCommercial CardsDigital PaymentsEmbedded FinancePaymentsTreasury ManagementTreasury Solutions

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

 * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
 * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
 * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
 * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
 * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute


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