> Markdown version of [/jobs/ext/340451-it-systems-engineer](https://www.wearedevelopers.com/jobs/ext/340451-it-systems-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Engineer - **Company:** Morgan Hunt Ltd - **Location:** Hornchurch, UK - **Experience:** Expert - **Salary:** £41,000.0 - £44,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Systems Engineering, Microsoft Online Services, VoIP, Microsoft Office, System Center Configuration Manager, Networking Basics, Software Engineering, Data Logging, Computer Equipment, Information Technology, Casper Suite - **Published:** June 13, 2026 - **Apply:** https://www.careerjet.co.uk/jobad/gb2f54d48e21700d695555546d90dfefe6 ## About the Role To be successful in this role, you will have excellent customer service skills combined with a strong technical background within a complex IT support environment. Essential Experience and Skills * A minimum of three years' hands-on experience in a 2nd/3rd Line Support or Systems Engineering role. * Experience supporting and troubleshooting: * Windows 10/11 environments. * Microsoft 365 and Office 365. * PC hardware and peripheral devices. * Apple Mac hardware and software. * IP telephony systems. * Interactive classroom technologies, including Whiteboards and Smartboards. * Experience using call logging and IT Service Management systems. * Knowledge of networking principles and physical infrastructure support. * Experience deploying and managing devices and applications using SCCM and/or Jamf Pro. * Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. * Strong organisational skills with the ability to manage competing priorities and projects effectively. * A proactive and collaborative approach to problem-solving., * Educated to GCSE level or equivalent. * Relevant IT certifications would be advantageous. ## Description Morgan Hunt is delighted to be partnering with a leading London-based College in the recruitment of a Senior IT Systems Engineer. This is an excellent opportunity for an experienced IT professional to join a busy and collaborative IT Services team, providing advanced technical support across a diverse technology estate. The successful candidate will play a key role in delivering high-quality 3rd Line Support, acting as an escalation point for the wider IT team and ensuring the smooth operation of the College's systems, servers, networks, telephony, and end-user technologies., As a Senior IT Engineer, you will be responsible for supporting and maintaining the College's core IT infrastructure while providing expert technical guidance to 1st and 2nd Line colleagues. Working across multiple campuses when required, you will contribute to a customer-focused IT service that supports both staff and students. This is a hands-on role requiring strong troubleshooting skills, excellent communication, and the ability to manage technical projects through to completion., * Provide 3rd Line technical support across systems, servers, networking, and end-user technologies. * Act as an escalation point for 1st and 2nd Line IT Support staff, providing technical expertise and mentoring where required. * Support and maintain Windows-based environments, Microsoft 365, and core infrastructure services. * Investigate, diagnose, and resolve complex hardware and software issues affecting both PCs and Apple Mac devices. * Administer and support Microsoft 365 services for staff and students. * Support and maintain the College's telephony environment, including IP telephony, smartphones, and wireless communication technologies. * Assist with the deployment, configuration, and management of devices and software using tools such as SCCM and Jamf Pro. * Support printing and copying services, including troubleshooting and consumables management. * Ensure network patching and physical infrastructure work is completed to a high standard and in line with best practice. * Manage incidents and service requests through the IT Service Management system, ensuring users are kept informed throughout the resolution process. * Lead and deliver technical projects, liaising with stakeholders, suppliers, and colleagues across the organisation. * Provide occasional cover for the IT Service Desk and support colleagues during peak periods. * Assist with the relocation and installation of IT equipment across College sites. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)