> Markdown version of [/jobs/ext/3406159-sap-success-plan-manager-specialist-west](https://www.wearedevelopers.com/jobs/ext/3406159-sap-success-plan-manager-specialist-west). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# SAP Success Plan Manager - Specialist - West

- **Company:** Cypress Semiconductor Corporation
- **Location:** Palo Alto, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, SAP (Applications), SAP CS, Systems Integration, Value Engineering, Prompt Engineering, SAP Business Technology Platform, Virtual Agents
- **Published:** September 22, 2026
- **Apply:** https://jobs.sap.com/talentcommunity/apply/1435094433/?locale=en_US

## About the Role

* 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
 * Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.* The ability to establish and sustain trust with stakeholders at all levels, including C-suite.
 * Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
 * Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
 * Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
 * Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
 * Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.
 * Emotional intelligence and sound problem-solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

## Description

You manage SAP service engagements across your portfolio, focusing on trusted relationships, governance, issue resolution, and real customer value.

 * Develop engagement strategies aligned to customer goals and business needs.
 * Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.* Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track.
 * Identify and address issues quickly, minimising disruption and keeping delivery moving.
 * Track and communicate value realisation, helping customers articulate their SAP investment impact.
 * Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
 * Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.
Where you belong