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# Desktop Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Bangor, ME, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Network Connections, Software Systems, Wireless Networks, CompTIA Strata - PC Hardware Technology Engineer, Network Switches, Peripherals, Information Technology, Mobile Data
- **Published:** September 24, 2026
- **Apply:** https://dejobs.org/x/x/B110CB8DB45F4946A5379D1535BDC7B2/job/

## About the Role

* Minimum 3 to 6+ years of experience supporting PC Hardware and software
 * Comfortability providing hands and feet support for Server and Network is a plus
 * Experience supporting mobile data plans, mobile networks, and devices is a plus
 * Minimum 3+ years of Deskside Support experience in an enterprise environment
 * Hardware and software support experience
 * Customer Facing experience
 * Mobile Device support experience
 * Able to train quickly on procedures and should have good IT knowledge base
 * Basic network troubleshooting skills
 * Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
 * CompTIA A+ certification preferred but not required

## Description

* Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
 * Documents, maintains, upgrades, or replaces hardware and software systems
 * Supports and maintains user account information including rights, security, and systems groups
 * Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
 * Resolves network connection issues, track network connections back to network switches
 * Escalates problems and issues to a higher level of support if unable to resolve
 * Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
 * Interacts with customers, responding to routine technical questions or requests for information


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