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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Overviewoutco - **Location:** Leatherhead, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, Microsoft Dynamics, Network Planning and Design, Azure Active Directory, Systems Integration, Office365, Microsoft InTune, Information Technology - **Published:** June 13, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/x/38945360/ ## About the Role Project Support & Continuous ImprovementSupport IT projects across infrastructure, security, applications, and operations.Identify improvement opportunities and help implement more efficient IT processes.Take ownership of delegated workstreams and deliver them end-to-end.Assist with any other activities required by the IT team to ensure the efficient delivery of IT services and support to the business Required Skills & Experience· Proven experience in a broad, hands-on IT support / infrastructure role.· Strong knowledge of Microsoft environments (M365, Windows, Azure AD/Entra, Intune or similar).· Experience supporting multi-site organisations or distributed user bases.· Practical understanding of IT security, policy implementation, and standardisation.· Ability to manage and deliver small-to-mid sized IT workstreams independently.· Full UK driving licence Required Personal Attributes/ Competencies· Excellent communication skills with the ability to engage stakeholders at all levels.· Highly organised, proactive, and able to operate with autonomy.· A desire to learn and take on additional responsibilities, with a willingness to embrace new technologies, applications, systems, and processes.· Shows a proactive approach to personal development and continuous improvement Desirable Skills, Experience & Qualifications· Experience integrating and consolidating applications· Experience in supporting and migrating Sage accounts packages.· Familiarity with Dynamics 365, 3CX, or similar CRM & telephony systems.· Good understanding of network design and troubleshooting across sites.· IT-related qualification (college diploma, HNC/HND, degree, apprenticeship, or equivalent practical experience). · ITIL Foundation certification (desirable). · Microsoft and/or CompTIA certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or Endpoint Administrator Associate. ## Description Role OverviewOUTCO is seeking a proactive, hands-on IT professional to support the IT Support Team Lead. This role plays a key part in supporting OUTCO businesses, maintaining OUTCO IT policies, and helping users IT issues across multiple verticals. The ideal candidate will be technically strong, organised, confident working across multiple sites and businesses, and comfortable managing a mix of integration tasks and day-to-day operational support as well as learning and support OUTCO's core systems including Dynamics 365. Location: Hybrid: Remote (WFH), Leatherhead Office and occasional office visits requiredReports to: IT Support Team Lead Key ResponsibilitiesTechnical Support & Service DeliveryProvide 1st/2nd line support.Organise logistics and maintaining track of OUTCO assets.Enrolling new and current hardware into Intune and maintain device compliance.Troubleshoot and resolve hardware, software, network, and telephony incidents.Assist with rollout and standardisation of OUTCO platforms and devices.Maintain clear documentation for integrations, site setups, and key systems.Support user education and adoption of OUTCO processes. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)