> Markdown version of [/jobs/ext/3407415-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3407415-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** MMD Services - **Location:** Miami, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Algorithmic Trading, Apple Mac Systems, Microsoft Outlook, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Microsoft Exchange Server, Virtual Private Networks (VPN), Enterprise Messaging Systems, Microsoft OneNote, Microsoft Office, Citrix Systems, Microsoft PowerPoint, Remote Access Technology, Azure Active Directory, Software Deployment, Transmission Control Protocol (TCP), Cisco WebEx, System Availability, Peripherals, Microsoft InTune, Computer Equipment, Performance Monitor, Laptops, User Accounts - **Published:** September 30, 2026 - **Apply:** https://www.thejobnetwork.com/job/7236b486-19e1-4ced-b276-224131878d64/senior-desktop-support-technician ## About the Role This Senior Desktop Support Technician provides technical support and administration for internal end-user software, hardware, and connectivity. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team., * Bachelor's degree (BS/BA) and/ or 5+ years of relevant technical support experience preferred \n * Proven experience delivering white-glove support to senior leadership and VIP users in high availability environments with a zero downtime mindset \n * Strong expertise troubleshooting desktop hardware, peripherals, and printers \n * Extensive experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android) environments \n * Deep understanding of mobility and remote access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivity \n * Proficiency supporting Microsoft Windows 10/11 operating systems \n * Advanced troubleshooting skills across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins) \n * Strong knowledge of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networking \n * Experience supporting VDI and/or Citrix environments \n * Strong troubleshooting capabilities with collaboration tools, messaging platforms, video conferencing systems, AV technology, and conference room equipment \n * Demonstrated professionalism with exceptional customer service skills, including responsiveness, attention to detail, composure, and follow-through ## Description n \n * Own conference room AV setup, daily readiness, and break/fix support across all meeting spaces \n * Support and troubleshoot Zoom, WebEx, and Logitech conferencing hardware, including cameras, codecs, mics, and touch panels \n * Lead AV installs and special projects across offices, including new room builds, upgrades, and equipment refreshes \n * Provide live, white glove AV support for important global meetings, ensuring zero disruption for senior leadership and cross office calls \n * Identify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgency \n * Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone) \n * Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems \n * Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution \n * Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments \n * Lead incident response and escalation for firm wide technology issues, maintaining detailed documentation to support proactive problem management \n * Troubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices \n ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)