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# Service Desk Sepcialist

- **Company:** ASGN Incorporated
- **Location:** Fort Bragg, NC, United States
- **Experience:** Experienced
- **Salary:** $72,530.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Systems Engineering, Computer Maintenance, Computer Literacy, File Systems, Apex Code, Information Technology, Laptops, Database Tools and Utilities
- **Published:** September 30, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9205265/service-desk-sepcialist

## About the Role

* Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
 * Possesses comprehensive knowledge of desktop operating systems and applications

Qualified candidates will have the following experience and skills:

· Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
· Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
· Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
Must meet one of the below labor categories to qualify:
· AS degree & 7+ years of IT experience
· BS degree & 5+ years of IT experience
· MS Degree & 3+ years of IT experience

## Description

Apex Systems is currently hiring a Service Desk Specialist with a large federal client. As a Service Desk Specialist, you will be supporting mission-focused technology solutions supporting the U.S. Army Intelligence and Security Command. You will specialize in delivering secure communications, advanced IT services and full-spectrum systems engineering to enable critical military and government operations.

Project Details / Mission Supported:

 * Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
 * Provides polite and friendly customer service
 * Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
 * Documents incident status and solutions in incident database tools.
 * Possesses current working knowledge of computers, printers, laptops, and common windows applications
 * Works through various types Tier II issues with telephone assist
 * Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability