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# Sr. Tier 2 Helpdesk Specialist

- **Company:** CareerCircle
- **Location:** Alexandria, VA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $52,000.0 - $94,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Automatic Data Processing Equipment, Agile Methodology, Amazon Web Services, Microsoft Azure, Bash Shell, CentOS, Control Objectives for Information and Related Technology (COBIT), Software Documentation, Complex Networks, CompTIA Security+, Cyber Security, Data Centers, Dynamic Host Configuration Protocol, DevOps, Disaster Recovery, Geospatial Intelligence, HP Thin Clients, Identity and Access Management, Issue Tracking Systems, Information Management, Information Systems Security Architecture Professional, Python (Programming Language), Kernel-Based Virtual Machine, Windows Servers, Network Administration, Windows PowerShell, Red Hat Enterprise Linux, Ansible, Software Engineering, User-Centered Design, Virtualization Technology, Scripting, Enterprise Software Applications, ServiceNow IT Service Management, Software Troubleshooting, HybridCloud, Infrastructure as Code (IaC), Git, Information Technology, Software Version Control, Devsecops, Docker, Jenkins
- **Published:** September 30, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/va/fort-belvoir/ca874da2-49b1-49d1-bdb6-7d3ddc1a3255

## About the Role

Innovation
Market Data
Communication
Service Level
Cyber Security
Issue Tracking
Lean Six Sigma
Virtualization
Access Controls
Customer Service
Complex Networks
Technical Support
Help Desk Support
CompTIA Security+
Microsoft Planner
Windows PowerShell
Root Cause Analysis
Six Sigma Methodology
IT Service Management
Information Management
Network Administration
IAT Level II Certification
Information Systems Security
Troubleshooting (Problem Solving)
Information Technology Infrastructure Library, * High School with 8+ years of relevant experience.

 * Active DoD TS/SCI clearance at time of consideration.
 * Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.
 * Experience in IT customer service including two (6) years of IT ticketing system experience and one (2) year of experience in remote desk takeover tools and usage.
 * Experience meeting service level goals and targets., * Systems or network administration experience in Windows environment and/or advanced PowerShell, scripting
 * Familiarity with automated call distribution systems.
 * Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares., Self-Motivation
Windows Servers
Microsoft Azure
Customer Service
Computer Science
Active Directory
Technical Issues
Operating Systems
Agile Methodology
Docker (Software)
Technical Support
Help Desk Support
Incident Response
CompTIA Security+
Disaster Recovery
Windows PowerShell
Root Cause Analysis
Amazon Web Services
Network Engineering
Geospatial Analysis
Software Engineering
Software Development
System Administration
Information Technology
Software Documentation
Hybrid Cloud Computing
Geospatial Intelligence
Red Hat Enterprise Linux
Bash (Scripting Language)
Agile Software Development
IAT Level II Certification
Backup and Recovery System
Git (Version Control System)
Infrastructure as Code (IaC)
Kernel-Based Virtual Machine
Python (Programming Language)
Identity And Access Management
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP)
CompTIA Advanced Security Practitioner (CASP+)
Certified Information Systems Security Professional
Top Secret-Sensitive Compartmented Information (TS/SCI Clearance)
+0

Google IT Automation with Python

Google IT Support, Lifecycle Management
Top Secret Clearance
IT Service Management
CompTIA Certification
Human-Centered Design
Information Technology
Complex Problem Solving
Service Level Objectives
Standard Operating Procedure
Service Delivery Improvement
Continuous Improvement Process
Customer Experience Improvement
Troubleshooting (Problem Solving)
Operational Performance Management
Information Technology Infrastructure Library, Cyber Security
Issue Tracking
Lean Six Sigma
Virtualization
Access Controls
Customer Service
Complex Networks
Technical Support
Help Desk Support
CompTIA Security+
Microsoft Planner
Windows PowerShell
Root Cause Analysis
Six Sigma Methodology
IT Service Management
Information Management
Network Administration
IAT Level II Certification
Information Systems Security
Troubleshooting (Problem Solving)
Information Technology Infrastructure Library

## Description

Leidos is seeking a Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations.

In this role, a successful candidate will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems., Technical Support

 * Troubleshoot, resolve, or escalate remote and deskside IT issues.
 * Resolve connection and imaging issues on classified/unclassified endpoints.
 * Perform VDI troubleshooting and resets on SIPR thin clients.
 * Deploy and troubleshoot MFDs/printers, and coordinate vendor servicing.
 * Set up IT equipment (ADPE) for new employee onboarding.
 * Execute routine desktop installation and hardware setup tasks.

Advanced Technical Support

 * Perform root-cause analysis and advanced diagnostics to resolve complex remote and deskside IT incidents.
 * Troubleshoot advanced connectivity and systemic imaging failures on Unclassified and Classified Endpoints (including SCIF deployments).
 * Execute advanced VDI diagnostics and SIPR thin client remediation prior to Tier-III Virtualization escalation.
 * Diagnose complex network printing (MFD) faults and coordinate advanced servicing with vendor technicians.
 * Remediate complex account administration issues and secure access controls for enterprise applications and services.

Deployment & Infrastructure Support

 * Coordinate and execute comprehensive desktop installation projects, encompassing ADPE setup, VTC suites, and network validation.
 * Maintain Microsoft Planner Dashboards with detailed technical updates to brief leadership on deployment and device status.

Process & Compliance

 * Execute all technical interventions in strict compliance with ITSM, ITIL, and information systems security/assurance protocols.
 * Author comprehensive Knowledge Base Articles (KBAs) to document complex workarounds and newly identified fixes.
 * Deliver prompt, high-level technical customer service, clearly communicating service degradations and remediation steps to users.
 * Mentor peer technicians by demonstrating advanced endpoint and peripheral troubleshooting methodologies., DevOps
CentOS
Ansible
Jenkins
Auditing
Equities
Scripting
Hardening
DevSecOps
Operations
Leadership
Management
Automation
Market Data, Cyber Security


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