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# 3rd Line Support Engineer

- **Company:** embs
- **Location:** Nottingham, UK
- **Experience:** Expert
- **Salary:** £35,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Networking Basics
- **Published:** June 13, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=72de9f2571d30701

## About the Role

Do you have a valid Driving License license?, Do you have experience in Technical support?, * 3+ years in a customer-facing MSP support role (or strong equivalent experience)

 * Strong Microsoft 365, Azure/Entra, Active Directory, and networking fundamentals
 * A methodical troubleshooter who goes for root cause, not quick fixes
 * Calm and confident communicator - both remotely and with clients face-to-face
 * Full UK driving licence and access to your own vehicle
 * RMM/PSA tool experience is a bonus

## Description

We're working with a thriving East Midlands MSP on a brand new role, one that's been created because the business is genuinely growing. Six new clients are lined up over the next six months, and they need a Senior 3rd Line Support Engineer who can hit the ground running, take ownership of the complex stuff, and be a real support to the team around them.

This is predominantly a desk-based support role, with a small number of planned client site visits each month (no reactive call-outs). You'll report directly to the Head of Service and sit at the top of the service desk structure.

What You'll Be Doing

 * Taking ownership of complex escalated tickets and seeing them through to a proper resolution
 * Being the go-to for the team - approachable, reliable, and technically sharp
 * Mentoring first and second-line engineers and helping them develop
 * Building and improving knowledge base documentation
 * Contributing to project delivery and migrations where needed
 * Occasional planned maintenance visits to Midlands-based clients (approx. twice a month)


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