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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Specialist - **Company:** Silver Birch Care Limited - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Business Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Architecture, TCP/IP, Wi-Fi Technology, Network Routers, ServiceNow IT Service Management, Peripherals, Information Technology, Network Support, Laptops, Tools for Reporting, Network Server, Windows Client - **Published:** June 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a1f18e86e186110c ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment - we want to hear from you., You'll need: * Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work * Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration * Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting * Experience using IT ticketing and service-management tools and managing work to SLAs * Experience administering or supporting line-of-business systems - ClearCare or similar care/social-care systems is a strong advantage * Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers * Strong problem-solving skills and excellent verbal and written communication * Ability to manage multiple priorities in a fast-paced, multi-site environment * Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: * Experience with remote-support tools and MDM platforms * Familiarity with ITIL processes; ITIL Foundation certification * Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children's residential homes. You will be required to: * Hold an Enhanced DBS check * Maintain high standards of confidentiality at all times * Demonstrate an awareness of safeguarding responsibilities * Present as calm and professional around vulnerable young people and home staff ## Description * First point of contact for all IT support - phone, email, chat and ticketing system * Log, categorise, prioritise and manage incidents to agreed SLAs * Triage and resolve remotely wherever possible; arrange on-site attendance where needed * Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support * Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals * Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate * Set up and maintain network infrastructure - routers, switches, Meraki firewalls, Starlink and CCTV * Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration * Lead administrator for ClearCare children's social care management system across all modules and homes * Manage user access, account creation and deactivation, templates and reporting tools * Train new and existing staff; produce home-specific user guides and run refresher sessions * Document configurations, user procedures and training completion Asset Management, Joiners & Leavers * Maintain the asset register cradle-to-grave - every laptop, mobile, CCTV and Starlink unit * Provision kit, licences and accounts within 24 hours of HR notification for all joiners * Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management * Manage the full subscription portfolio - Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others * Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts * Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation * Raise purchase orders and issue goods-received notes within 48 hours * Reconcile invoices monthly against the asset register and subscription log * Maintain accurate knowledge-base articles, user guides and incident records ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)