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# IT Technician

- **Company:** Systems, Inc
- **Location:** Marshfield, MA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Command Prompt, Hard Disk Drives, Microsoft Office, Windows PowerShell, TCP/IP, Transmission Control Protocol (TCP), Time Tracking Software, Wi-Fi Technology, Computer Equipment
- **Published:** September 30, 2026
- **Apply:** https://www.juju.com/job/16_bb421f7028

## About the Role

* Education: High School Diploma
 * Previous Experience: Familiarity with RMM tools, command prompt and PowerShell, TCP/IP networking, Windows Operating Systems, Computer Hardware troubleshooting
 * Technical Skills: Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks
 * Domain Knowledge: Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration, * Clean driving record (company vehicle given for onsite service work).
 * Ability to lift 50-75lbs, we often have to deliver hardware to client sites
 * Ability to climb a ladder to install/troubleshoot WiFi APs
 * Pass background check and drug test
 * 40% remote support, 40% onsite support, 10% documentation, 10% dashboard monitoring

## Description

Systems Support, one of the first IT firms on the South Shore, is looking for a help desk technician to join our team in our Marshfield offices. Help people with their technology needs and grow your career as a member of our family.

Please complete the assessment here: https://www.ondemandassessment.com/link/index/JB-454OXEVCY?u=1024843

Duties of Role:

 * Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues
 * On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Boston area and Cape Cod.
 * Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing.
 * Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts


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