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# Techincal Support Engineer (Lvl 1-2)

- **Company:** ConsultNet
- **Location:** Orem, UT, United States
- **Experience:** Expert
- **Salary:** $100,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, User Authentication, Issue Tracking Systems, Mobile Application Software, Zendesk
- **Published:** September 30, 2026
- **Apply:** https://www.careerjet.com/job/us5a05e352b3fc5db25a4e19d933c9a204/eaa

## About the Role

* 3 years of hands-on Level 1 technical support experience
 * Strong experience supporting web and mobile applications
 * Proven ability to troubleshoot login, authentication, and form-related issues
 * Experience working with ticketing systems (Zendesk or similar)
 * Strong problem-solving skills and attention to detail
 * Excellent communication and customer service skills

## Description

We are partnering with a fast-growing, AI-driven technology company that delivers innovative digital solutions across web and mobile platforms. They are seeking a Technical Support Engineer (Level 1) to join their team and provide front-line support to end users, ensuring a seamless customer experience., * Provide Level 1 technical support for web and mobile applications

 * Troubleshoot user issues related to login, authentication, and account access
 * Diagnose and resolve form submission and data entry issues
 * Monitor, track, and manage support tickets through a ticketing system (e.g., Zendesk or similar)
 * Escalate complex issues to higher-level support teams as needed
 * Maintain clear and professional communication with users throughout the support process