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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Partner Success Manager - Event Software & Technology - **Company:** Nuweb Systems Ltd - **Location:** UK (Remote available) - **Salary:** £40,000.0 - £50,000.0 - **Contract:** Permanent contract - **Skills:** Confluence, JIRA, Spreadsheets, Collaborative Software, Computer Literacy, Microsoft Office, Operational Data Store, Slack, Data Analytics, Performance Monitor, Gsuite, Multiplatform, Google Meet - **Published:** June 14, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=81a2dffcb5028b11 ## About the Role Do you have experience in Ticket management systems?, Do you have a Bachelor's degree?, * Ticketing and live events experience: Significant experience in event ticketing or live entertainment (e.g. ticketing manager, box office manager, operations lead, platform specialist). You understand core concepts like seat maps, allocations, onsales, settlements, accreditation/access control, and what tends to break around event week. * Account and stakeholder management: Proven experience managing key accounts or complex B2B relationships with multiple stakeholders, including senior executives, balancing commercial, operational, and technical perspectives. * Multi-platform familiarity: Hands-on experience with one or more ticketing platforms (primary, white-label, or venue systems) and the ability to compare capabilities, limitations, and typical workarounds. * Product and platform fluency: Confidence in learning new tools and understanding how configuration choices affect operations and customer experience (fees, gateways, reporting structures, integrations). * Analytical skills: Comfortable using spreadsheets and dashboards to interpret commercial and operational data and turn it into clear actions. * Documentation and process thinking: Able to capture requirements, flows, and decisions in simple language that Product, Engineering, and Support can act on. * IT proficiency: Strong general IT literacy and high proficiency with Google Workspace and/or Microsoft Office, plus collaboration tools such as Linear/Jira, Confluence, and Slack (or equivalents). * Education and experience: Bachelor's degree, diploma, or certificate in a business, IT, or customer-focused discipline, or 5+ years of relevant ticketing/live events experience instead of formal qualifications. Personal skills * Calm under pressure: Performs effectively during high-pressure onsales and event periods; stays clear-headed when things break. * Ownership mindset: Takes responsibility for outcomes, not just tasks, and knows when and how to pull in others. * Service-oriented: Professional, practical, and partner-focused, with a long-term view on relationships and renewal. * Communication and presentation: Strong written and verbal communication; confident delivering presentations, training, and demos to groups and senior stakeholders, and able to explain technical concepts in plain language. * Problem-solving and critical thinking: Able to diagnose issues, distinguish symptoms from root causes, and propose realistic solutions. * Remote collaboration: Experienced working with distributed teams using tools such as Google Meet, Teams, Front, and email. * Collaboration and teamwork: Works well with cross-functional teams and respects different perspectives and constraints. * Adaptability and learning: Quick to learn new systems and processes; comfortable in a dynamic, fast-changing environment and open to feedback. * Time management and organisation: Highly organised, with strong prioritisation skills and the ability to manage competing deadlines across multiple accounts and events., * Ticket management systems: 5 years (required) * Customer relationship management: 1 year (preferred) ## Description * Own a portfolio of key partners and build strong, long-term relationships with senior stakeholders. * Understand each partner's current setup and where Nuweb can create the most impact. * Translate partner goals into clear account strategies, plans, and success measures. * Run regular reviews that highlight performance, value delivered, risks, and growth opportunities. 2. Partner success planning, onboarding, and adoption * Lead or co-lead onboarding and expansion projects, working closely with Product, Business Development, and Engineering. * Map legacy ways of working and help design future-state processes on Nuweb. * Drive adoption of priority features (e.g. pricing tools, refund protection, instalments, resale, access control) and track their impact. * Ensure configuration decisions support both partner objectives and day-to-day operations. 3. Operational reliability and issue management * Act as senior point of contact for escalations, especially around major onsales and key events. * Use your ticketing background to help get to root cause, protect live revenue, and prevent repeat issues. * Help define and follow cutover and contingency plans for high-risk activity. * Champion data quality and operational hygiene across your accounts. 4. Data-driven insight and optimisation * Use dashboards and data to monitor performance: sales, conversion, inventory, feature adoption, and operational KPIs. * Spot underperformance or friction in buying flows and turn findings into clear, practical recommendations. * Combine data with feedback from tickets, partner conversations, and on-site observations to refine pricing, on-sale strategy, and user experience. * Present insight clearly to partners and internal stakeholders, including senior decision-makers. 5. Product feedback and "voice of the partner" * Capture partner pain points and opportunities and turn them into clear product input grounded in real operations. * Provide partner context into solution design and validation for relevant features. * Participate in pilots, betas, and UAT, supporting smooth rollout and adoption for your partners. * Maintain a prioritised view of partner needs and represent them in roadmap discussions without over-promising. 6. Governance, compliance, and best practice * Work within Nuweb's governance and compliance frameworks (e.g. GDPR, PCI, local refund/resale rules) and flag risks early. * Promote Nuweb best practice for ticketing setup, reporting, and on-site delivery across similar partner types. * Contribute to Partner Success playbooks, templates, and checklists so successful approaches are repeatable. 7. Team contribution and collaboration * Share your ticketing and live events experience through day-to-day collaboration and feedback on how we work with partners. * Help improve Partner Success processes, tooling, and reporting so we can scale across regions. * Model calm, structured communication during high-pressure periods and be a reliable partner to Business Development, Product, Engineering and Support., Willingness to travel within your region and occasionally internationally for partner visits, training, events, and internal meet-ups. * Transport and accessibility: Reliable means to commute to partner sites when required. * Working hours: Flexibility in your local working hours to align with partner needs across different time zones. * Location: Remote-first. 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