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# Tier 2 Support Analyst

- **Company:** Kforce Inc.
- **Location:** St. Louis, MO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Collaborative Software, Computer Networks, Domain Name System (DNS), IP Addressing, Virtual Private Networks (VPN), Productivity Software, Wi-Fi Technology, Connectivity Problems, Break Fix, Information Technology, Laptops
- **Published:** September 11, 2026
- **Apply:** https://www.dice.com/job-detail/83ded361-8c67-4b35-8f16-544a84f99d85

## About the Role

* 5+ years of hands-on deskside, field support, or end-user support experience
 * Experience supporting conferencing and collaboration technologies
 * Strong knowledge of Windows 10/11, Microsoft 365, Teams, OneDrive, and related technologies
 * Understanding of networking concepts including VPNs, Wi-Fi, DNS, and IP addressing
 * Familiarity with IT service management practices such as incident, problem, and change management
 * Excellent customer service, communication, and problem-solving skills
 * Ability to manage multiple priorities while maintaining attention to detail
 * Associate degree in Information Technology or related field preferred
 * Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

## Description

Kforce's client, a well-established professional services organization is seeking a Tier 2 Support Analyst in Saint Louis, MO to provide advanced onsite technical support for end users in a fast-paced environment. This role serves as an escalation point for technical issues, delivers hands-on troubleshooting, supports technology deployments, and helps ensure the reliable operation of employee devices and collaboration tools., * Provide Tier 2 technical support for hardware, software, networking, printing, account access, and mobile device issues

 * Troubleshoot and resolve complex workstation, application, and connectivity problems
 * Support device deployments, upgrades, equipment replacements, and office relocations
 * Assist with workstation imaging, configuration, patching, and peripheral setup
 * Support conference room technology, video meetings, collaboration platforms, and audiovisual equipment
 * Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and productivity applications
 * Coordinate with infrastructure, engineering, and application support teams on escalated issues
 * Track incidents through an IT service management platform and maintain accurate documentation


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