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# IT Field Support Engineer

- **Company:** Aspire
- **Location:** Gateshead, UK
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Windows Servers, Virtualization Technology, Computer Network Technologies, Gsuite
- **Published:** June 14, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=93ba4db42e2b0d9c

## About the Role

Do you have a valid Driving License license?, Do you have experience in Virtualization?, * Proven experience in Technical Support, Service Desk and/ or IT roles.

 * Experience with Google Workspace, Microsoft 365, Windows Server/virtualization, storage and networking technologies.
 * Strong problem-solving and troubleshooting skills with the ability to take action.
 * Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose and resolve issues.
 * Experience working as part of a small team as well as a wider service desk.
 * Excellent time management, planning and organisational skills to manage and prioritise own tasks alongside a diverse workload.
 * Experience using an ITSM tool and an understanding of Service Desk operations.
 * A full and valid UK driving licence.

## Description

We're looking for an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. We're looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.

This role will be based at one of Aspire's customer sites, where you will act as the single point of escalation for any queries or issues arising from their IT equipment.

Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems in person or remote. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none.

What you will be doing

 * Providing day-to-day, on-site IT support through diagnosis, troubleshooting and resolving tickets in relation to:
 + Software installation and configuration,
 + Bespoke client software,
 + Operating system configuration,
 + Local machine performance/builds,
 + Google Workspace administration,
 + Microsoft 365 administration,
 + Network and infrastructure configuration/upgrades.
 * Liaising with 3rd party vendors to troubleshoot and resolve IT issues.
 * Working to SLAs for incidents and requests, prioritising and managing workload effectively, managing several open incidents and requests whilst following existing procedures and best practices.
 * Support continual improvement by identifying opportunities for improvement and efficiency including automation of manual processes.


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