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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Operations Manager - **Company:** Benefitspermanentan - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Agile Methodology, Microsoft Azure, Cyber Security, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Azure Active Directory, Computer Network Technologies, Cisco - **Published:** June 14, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/x/38979582/ ## About the Role DeliveryAct as the primary point of contact for Managed Service Providers and technology suppliersManage operational infrastructure and service improvement projectsDrive service improvements, operational governance and supplier performanceCoordinate major incidents, change management and operational resilience activitiesSupport cyber security, compliance and operational risk managementLead and develop a small internal technology teamRequired ExperienceProven experience leading IT Operations, Infrastructure or Service Delivery teamsStrong MSP and supplier management experienceStrong understanding of Azure Entra ID and Identity ManagementGood networking knowledge including DNS, DHCP, VPNs and FirewallsExperience delivering infrastructure or operational technology projectsStrong stakeholder management and communication skillsPrevious people management experienceDesirable QualificationsITIL FoundationMicrosoft Azure Administrator (AZ-104)Microsoft Identity & Access Administrator (SC-300)Cisco CCNA or CompTIA Network+PRINCE2 or Agile CertificationCISSP, CISM or equivalent security certificationBenefits25 Days Annual Leave + Bank HolidaysHybrid WorkingPension ContributionHealthcare Cash PlanLearning & Development SupportFlexible WorkingEmployee Assistance ProgrammePlease note sponsorship is not available for this position and candidates must be able to commute to London 1-2 days per week. ## Description Job DescriptionIT Operations & Information Systems ManagerHealthcare / Charity SectorLondon (Hybrid - 1-2 Days Per Week)£65,000 per annum + BenefitsPermanentAn exciting opportunity has arisen for an experienced IT Operations & Information Systems Manager to join a leading healthcare organisation. This role will oversee IT Operations, Service Delivery, Infrastructure, Supplier Management, Operational Projects and Cyber Security collaboration across a complex outsourced technology environment.The successful candidate will manage four direct reports, including:2 x Innovation & Adoption LeadsInformation Systems LeadOn-Site EngineerCyber Security AnalystTechnical EnvironmentMicrosoft AzureAzure Entra ID (Azure Active Directory)Microsoft 365Identity & Access Management (IAM)Multi-Factor Authentication (MFA)Conditional AccessNetworking (LAN, WAN, VPN)DNS, DHCP & FirewallsCyber Security OperationsITIL Service ManagementKey ResponsibilitiesLead day-to-day IT Operations and Service ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Infrastructure as Prompts: Creating Azure Infrastructure with AI Agents](https://www.wearedevelopers.com/videos/1533-infrastructure-as-prompts-creating-azure-infrastructure-with-ai-agents) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)