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# Data Center Operations Analyst

- **Company:** Blue Cross Blue Shield
- **Location:** Hoboken, NJ, United States (Remote available)
- **Experience:** Expert
- **Salary:** $43,680.0 - $74,880.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Data Centers, File Transfer, Monitoring of Systems, Mainframes, Microsoft Office, Microsoft SharePoint, Servicenow
- **Published:** September 9, 2026
- **Apply:** https://www.themuse.com/jobs/ensono/senior-data-center-operations-analyst-455839

## About the Role

* Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
 * 5+ years of experience in IT and with system monitoring.
 * Proficient in MS Office (Excel, Word, and Outlook)
 * Strong written / verbal Communication skills
 * ITSM Concepts - Incident/Change/Requests/ SLAs
 * Analytical and Critical thinking skills
 * Ability to represent Ensono in a professional manner to clients
 * Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)
 * This role is onsite in Weehawken, NJ. If you're open to being onsite in our client office but aren't local to the area, we're able to provide some relocation support.

## Description

A Data Center Operations Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments.

 * Primary Tools : TWS OPC, BMC Ops AMI, zCAM, Mainview, Control-D, Mainframe Console & HMC (Must)
 * Ticketing Tools : Service Now / ATLAS
 * Work from Client location at Weehawken (NJ)
 * Schedule information:
 + 12 hour "quad" (3 on 3 off/4 on 4 off) shifts (Nights and/or Days).
 + 16 week rotation from front half to back half of week.
 + Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule.

Key Areas of Focus for this Role

 * Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
 * High level of interaction with internal and external customers requires effective and professional communication.
 * Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
 * Thoroughly document deviations within company's designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
 * Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
 * Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
 * Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.
 * Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
 * Organize tasks to work independently.
 * Hands and feet support as required.
 * Perform additional duties as assigned or designated by Operations management.
 * Communication to stakeholder in critical /major events