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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DC IT/Run Technician - **Company:** OVHcloud - **Location:** Erith, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Cloud Computing, Data Centers, Firmware, Networking Cables, System Availability, Hardware Infrastructure - **Published:** June 14, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=5402ee2f323231ae ## About the Role Do you have experience in Serving?, * Proven hands-on experience with server hardware troubleshooting, diagnostics, and repair * Strong ability to proactively identify, resolve, and prevent issues on faulty or degraded servers * Experience performing server upgrades for customers (component replacement, hardware improvements, firmware updates) * Practical experience with unracking/decommissioning servers, repairing undelivered or defective equipment, and preparing hardware for redeployment * Experience managing asset inventory and stock, including tracking and organizing spare parts * Solid understanding of datacenter operations, including rack organization, cabling, and hardware lifecycle management * Strong problem-solving skills with a hands-on, solution-oriented mindset * Ability to work in a 24/7 shift environment (including weekends and holidays) * Physically capable of working in a datacenter environment (rack installation, lifting equipment, cabling, etc.), * Certifications such as CompTIA A+, Network+, or relevant hardware certifications * Experience in large-scale datacenter or infrastructure environments * Familiarity with cloud infrastructure and high-availability systems * Experience working in fast-paced, customer-focused environments, * Strong interest in IT hardware and infrastructure * Organized with the ability to prioritize tasks effectively * Attention to detail and a proactive, solution-oriented mindset * Autonomous, adaptable, and reliable * Strong communication and teamwork skills * Customer-focused with a commitment to service quality ## Description As an IT Technician in the RUN Team, you will provide Level 1 support to datacenter operations, internal teams, and customers. You will play a key role in maintaining, troubleshooting, and upgrading server hardware while ensuring high availability and performance across the infrastructure. You will be joining a team that is responsible to what happens after the customer clicks "buy". You will work in a shift-based, 24/7 environment, reporting to a Team Leader and collaborating with international teams. Your main responsibilities Datacenter Operations & Support * Provide first-line support for server and datacenter infrastructure, ensuring systems meet KPIs and SLAs * Install, assemble, upgrade, and decommission servers * Optimize rack space and ensure proper setup of hardware * Connect and manage power and network cabling according to standards * Maintain accurate asset inventory and stock records Maintenance & Incident Management * Troubleshoot, diagnose, and repair faulty or degraded servers * Take a proactive approach to identifying and resolving hardware issues * Perform server upgrades for customers, including component replacements and improvements * Handle unracking, repair, and redeployment of undelivered or defective servers * Respond to monitoring alerts and operational tickets * Replace failed components and ensure systems are fully operational * Escalate complex issues to Level 2 support when required Datacenter Infrastructure & Continuous Improvement * Maintain and troubleshoot rack and cabling systems * Contribute to datacenter setup and infrastructure improvements * Support technical projects and operational initiatives * Ensure compliance with health, safety, and regulatory standards * Drive continuous improvement in processes and service quality Teamwork & Communication * Collaborate with 24/7 operational teams across sites * Share updates and provide reporting to the Team Leader * Maintain strong internal and customer relationships * Communicate technical issues clearly and effectively ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)