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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Data Inc - **Location:** Janesville, WI, United States - **Experience:** Starter - **Salary:** $42,900.0 - $66,110.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Business Software, Microsoft Outlook, Databases, Monitoring of Systems, Issue Tracking Systems, Microsoft Office, SQL Databases, Information Technology, Tools for Reporting - **Published:** September 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3c7bb4f17f349fb6 ## About the Role The ideal candidate is detail-oriented, analytical, and customer-focused with a strong desire to learn operational processes and technology systems. This position provides an opportunity to gain experience in production support, incident management, process documentation, and cross-functional collaboration while contributing to a stable and efficient operating environment., * Associate degree in Information Technology, Business Administration, Computer Information Systems, or a related field; or equivalent combination of education and experience. * 0-3 years of experience in operations support, help desk, customer support, technical support, or a related role. * Strong analytical and problem-solving skills. * Ability to learn new systems, applications, and business processes quickly. * Strong written and verbal communication skills. * Ability to manage multiple priorities in a fast-paced environment. * Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. * Strong attention to detail and organizational skills., * Bachelor's degree in information technology, Business, Computer Science, or a related discipline. * Experience working with ticketing systems or service management platforms. * Exposure to production support, application support, or operational monitoring environments. * Basic knowledge of databases, SQL, reporting tools, or system monitoring tools. Certificates and Licenses: * No certificates or licenses needed. Computer Skills: * Proficient in Microsoft Office (Word, Excel, and Outlook). * Knowledge in SQL ## Description * Monitor production systems, operational workflows, dashboards, alerts, and work queues to ensure timely processing and service delivery. * Troubleshoot and resolve routine operational and application-related issues using established procedures and support documentation. * Perform daily operational support activities to maintain service levels and operational effectiveness. * Review system activity, operational reports, and workflow queues to identify exceptions, processing delays, and recurring issues. * Escalate complex incidents and production issues to appropriate technical or operational teams while maintaining communication and follow-up through resolution. * Collaborate with business and technology teams to resolve production-related issues. * Create, maintain, and update process documentation, knowledge base articles, troubleshooting guides, and standard operating procedures. * Document incidents, service requests, issue resolutions, and operational activities in designated tracking systems. * Assist with testing, validation, and implementation activities associated with system enhancements, process improvements, and production releases. * Support operational reviews by providing information regarding recurring issues, service impacts, and workflow observations. * Identify and communicate opportunities to improve operational efficiency, service quality, and process consistency. * Adhere to established operational procedures, service level agreements, security requirements, and company policies. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [You’re a great coder? 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