> Markdown version of [/jobs/ext/3414889-level-2-support-technician-msp](https://www.wearedevelopers.com/jobs/ext/3414889-level-2-support-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 - Support Technician (MSP) - **Company:** Computer Options, Inc. - **Location:** Corona, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $78,560.0 - $81,341.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Domain Controllers, Microsoft Azure, Backup Devices, CompTIA Network+, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Local Security Policy, Windows Servers, Networking Basics, Routing, Windows Domain, Azure Active Directory, TCP/IP, Virtual Local Area Networks, VMware Virtualization, Wireless Networks, Internet Protocol Telephony, Sonicwall, HybridCloud, Firewalls (Computer Science) - **Published:** September 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5d2cb073a474fe6d ## About the Role * MSP experience is required, no exceptions * 4+ years of hands-on MSP experience with a strong client-facing and project delivery track record * Proven experience migrating Windows Server environments, DC deployment, FSMO role transfers, DNS validation, legacy DC decommission * Hands-on firewall work, SonicWall or Meraki deployment, rule configuration, VPN setup * Solid networking fundamentals, TCP/IP, DNS, DHCP, VLANs, routing, switching * Microsoft 365 administration, users, licensing, security settings, Exchange Online * Active Directory and Entra ID (Azure AD), hybrid identity, Conditional Access, MFA * Experience with RMM tools (Datto or similar) and a PSA ticketing system * Comfortable in a documentation-first environment, IT Glue or similar * Familiarity with backup solutions and disaster recovery procedures * Valid driver's license and reliable transportation for client site visits * Must be fully comfortable working on-site 5 days per week in Corona, CA * Available for on-call weekend rotation * Professional communicator, confident with clients in person, by phone, and by email * Calm under pressure, proactive, and accountable Nice to Have * CompTIA Network+, Security+, or Microsoft Azure certifications * Experience with Datto BCDR or similar backup and disaster recovery solutions * Familiarity with Azure VM deployments and hybrid cloud environments * Experience with Hyper-V or VMware virtualization * Familiarity with ImmyBot, MyITProcess, or IT Glue * Experience supporting VoIP systems (RingCentral or similar), * Have you deployed and configured a SonicWall or Meraki firewall from scratch including VLANs and VPN setup? If yes, which platform and what was the scope of the deployment? * Describe a situation where a client was frustrated or upset about a technical issue. How did you handle it and what was the outcome? * Have you independently planned and executed a Windows Server domain controller migration? Experience: * MSP: 3 years (Required) Ability to Commute: * Corona, CA 92879 (Required) Work Location: Hybrid remote in Corona, CA 92879 ## Description This hybrid position requires you to be on-site three days a week from our Corona, CA office. Mondays and Fridays are remote work days. Regular on-site client visits are mandatory. Additionally, you'll be required to participate in an on-call weekend rotation., You will own a set of client accounts as a primary engineer, handle escalated technical issues, perform recurring maintenance tasks across our managed client base, and work directly on infrastructure projects. This is not a helpdesk-only role. You need to be just as comfortable migrating a domain controller, Microsoft Entra ID joined migrations as you are closing a support ticket. MSP experience is required. Candidates without it will not be considered. What You Will Do Support * Handle escalated tickets and complex technical issues from L1 teammates * Act as primary engineer for assigned client accounts, own their environments, documentation, and satisfaction * Jump on client calls and on-site visits when issues need hands-on resolution * Monitor and respond to Huntress EDR, ITDR, and security alerts * Log all work in Autotask PSA accurately and on time, every ticket, every time Infrastructure and Project Work * Plan and execute Windows Server migrations, new DC deployment, FSMO role transfers, DNS and SYSVOL validation, legacy DC decommission * Deploy and configure SonicWall and Meraki firewalls, managed switches, VLANs, VPNs, and wireless infrastructure * Execute Azure cloud migrations, M365 tenant configuration, Entra ID, hybrid identity with Azure AD Connect, and Azure VM deployments * Assist with disaster recovery design for assigned client environments, working alongside leadership to build and document DR strategies * Assist with new client onboardings and offboardings end to end * Support hardware replacement projects, servers, networking equipment, and endpoints * Configure and support Hyper-V and VMware virtual environments Recurring Maintenance Tasks * Active Directory cleanup, stale accounts, group policy review, user lifecycle management * Maintaining and updating client IT roadmaps and configuration items * ImmyBot, managing automated software deployments and endpoint configurations * IT Glue, keeping client documentation accurate and up to date at all times * Backup testing and disaster recovery planning, regularly validating backups and ensuring DR procedures are current and accurate for each assigned client * Routine environment health checks across assigned client tenants ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)