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# IT Associate

- **Company:** Mega Contracting Group LLC
- **Location:** New York, NY, United States
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Engineering, Microsoft Office, Software Licensing, Internet Protocol Telephony, Information Technology, Laptops
- **Published:** September 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d9056459a51c0a3e

## About the Role

Bachelor's degree in Information Technology, Computer Engineering, or related field preferred
Strong troubleshooting and organizational skills
Excellent written and verbal communication skills
Ability to work independently and collaboratively
Proficiency in Microsoft Office applications
Ability to travel between office locations within NYC as needed
Ability to lift and transport technology equipment when required

## Description

Provide day-to-day technical support for employees across multiple office environments
Troubleshoot hardware, software, networking, and user access issues
Support laptops, mobile devices, printers, VoIP systems, conferencing equipment, and related technology
Coordinate with external IT providers regarding escalated issues, cybersecurity, maintenance, and system upgrades
Assist with onboarding/offboarding, including equipment setup, account access, and permissions
Maintain IT inventory, asset tracking, and software licensing records
Support installation and maintenance of access control systems, cameras, and related security technology
Assist with technology setup and support for satellite and offsite office locations
Ensure software updates, antivirus protection, and system patches remain current
Track and respond to internal help desk requests in a timely manner