> Markdown version of [/jobs/ext/341547-it-field-engineer](https://www.wearedevelopers.com/jobs/ext/341547-it-field-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Engineer - **Company:** Trident - **Location:** Brighton and Hove, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Cloud Computing, Computer Networks, Network Troubleshooting, Server Administration, Laptops, Trident - **Published:** June 14, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=21347cae45c60f1c ## About the Role Do you have a valid Driving License license?, Do you have experience in Time management?, We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role., * A flair for troubleshooting, communication, and exceptional customer service. * Being flexible and adaptable to situations and changing requirements. * Excellent task and time management. * Strong 1stto 2nd line exposure including networking, hardware, and cloud infrastructure. * MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification is desirable. ## Description * Travel to designated client sites to provide technical services for both project and helpdesk. * Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). * Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. * Identifying potential escalations and proactively alerting management as needed. * Providing and running training on new systems to end users. * Creating and updating training and internal documentation. * Troubleshoot and resolve hardware, software, and network issues. * Providing regular updates to clients on the progress of their tickets. * Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. * On-budget, successful, and profitable delivery of an "exceptional customer experience". * Continued assessment of security, Integrity, and availability both internally and in part of Trident's service. * Continued assessment of regulatory and compliance requirements for both Trident and its clients. * Working to ISO 27001, 14001 and 9001 requirements along with Trident's operating procedures., * The ability to deliver high-quality on-site technical support, installations, troubleshooting, and maintenance across client environments, ensuring issues are resolved efficiently and to a high standard. * A professional, approachable, and customer-focused manner when attending client sites, building trust with end users and representing Trident positively at all times. * Effective management of assigned visits, technical tasks, and follow-up actions, ensuring work is completed within agreed timescales and all activity is accurately documented. * The ability to identify risks, improvement opportunities, and preventative actions within client environments, while adhering to Trident's technical standards, security requirements, and service processes. Why Join Trident? * Help lead and shape the future of Trident's technical service operations. * Empower and develop a talented team across multiple disciplines. * Influence company-wide service strategy and client experience. * Be part of a leadership culture that values collaboration, learning, and continuous improvement. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Your next 10x engineer isn't in your city. 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