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# Internal IT Technician

- **Company:** Descriptionadi Group Services
- **Location:** Birmingham, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Online Services, Business Systems, Desktop Computing, Virtual Private Networks (VPN), Microsoft InTune, User Accounts
- **Published:** June 14, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/38982921/

## About the Role

We would like to hear from you if you have:
Previous experience in an IT support or helpdesk environment (advantageous)Experience supporting Windows desktops and laptopsStrong troubleshooting and problem-solving skillsExcellent communication skills with the ability to explain technical issues to non-technical usersGood organisational skills and attention to detail

## Description

We are seeking an enthusiastic and proactive Internal IT Technician to join our IT team at our Birmingham Head Office. As part of this small team, you will support over 500 users across the adi Group, playing a key role in delivering first-line technical support while gaining exposure to a wide range of technologies and business systems.
Specifically, your key responsibilities will include:
Provide first-line helpdesk support to over 500 users across the adi Group, ensuring tickets are resolved or escalated appropriatelyConfigure and deploy laptops, desktops, and authorised softwareSet up and support mobile devices using Microsoft Intune (Android and iOS)Support Microsoft 365 services including password resets, MFA, licensing, and user administrationCreate and manage user accounts through Active Directory and Exchange as part of joiner, mover, and leaver processesAssist with support of networking, VPN connectivity, and remote locationsWork collaboratively within the IT team to deliver a high-quality support service


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