> Markdown version of [/jobs/ext/341621-it-support-technician](https://www.wearedevelopers.com/jobs/ext/341621-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Browne - **Location:** Hemel Hempstead, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Digital Technology, Identity and Access Management, Azure Active Directory, Microsoft SharePoint, Break Fix, Information Technology, SentinelOne Expertise - **Published:** June 14, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=2955c78be85c4805 ## About the Role Do you have a valid Driving License license?, Do you have experience in SharePoint?, We're seeking a proactive, reliable and technically skilled individual who can balance hands-on support with longer-term improvements. You'll bring: * Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments * Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD * Experience delivering hands-on troubleshooting and user support across multiple systems and locations * Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST * Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs * Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) * Excellent communication and interpersonal skills, with the ability to support and train non-technical users * Strong problem-solving skills, attention to detail and the ability to manage multiple priorities * Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required. Why Join Us? This is a great opportunity to join a collaborative and forward-thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you. ## Description Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. ## Related Videos - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Introducing the W3C Web Sustainability Guidelines](https://www.wearedevelopers.com/videos/991-introducing-the-w3c-web-sustainability-guidelines) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)