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# IT Help Desk Technician III

- **Company:** YUPRO INC
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $79,040.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Linux, Issue Tracking Systems, Hardware Testing, Information Technology
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9735a636f42b7a66

## About the Role

* 5-7 years of diverse IT support experience.
 * Strong troubleshooting skills across multiple operating systems and technologies.
 * Experience supporting:
 * Windows
 * macOS
 * Linux
 * iOS
 * Android
 * General knowledge of networking, telecommunications, account management, and security concepts.
 * Ability to quickly assess problems, identify root causes, and implement effective solutions., * Excellent customer service and interpersonal communication skills.
 * Strong written and verbal communication abilities.
 * Proven problem-solving and critical-thinking skills.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Strong attention to detail and documentation practices.
 * Comfortable working independently while collaborating with cross-functional teams., * Associate degree in Information Technology, Computer Science, or a related field, or equivalent technical training and experience.

## Description

Are you a hands-on IT professional who enjoys solving problems, helping users, and working with a wide range of technologies? We're seeking an experienced IT Help Desk Technician to provide exceptional on-site technical support to employees while serving as a trusted resource for hardware, software, networking, and account-related issues.

This is a highly visible, customer-facing role where you'll combine your technical expertise with strong customer service skills to keep employees productive and business operations running smoothly.

Location: 100% On-Site (Monday-Friday)
Schedule: 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM

What You'll Do

 * Provide in-person technical support for hardware, software, mobile devices, and user account issues.
 * Troubleshoot and resolve a wide variety of IT problems across Windows, macOS, Linux, iOS, and Android environments.
 * Diagnose technical issues, perform remote troubleshooting, and coordinate resolutions with cross-functional teams when escalation is required.
 * Install software, test hardware, and verify system functionality.
 * Create and maintain detailed support tickets, documenting issues, resolutions, and follow-up actions.
 * Track and manage support requests through a ticketing system while ensuring accurate and timely updates.
 * Deliver outstanding customer support by communicating technical information in a clear and user-friendly manner.
 * Support networking, telecommunications, security, and account management-related requests as needed.
 * Assist in identifying recurring issues and contribute to continuous process improvements.