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# Technical Support Rep I

- **Company:** Shenandoah Telecommunications Company
- **Location:** Virginia Beach, VA, United States
- **Experience:** Starter
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Internet Services, Software Systems, Data Streaming
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=87ec7bf5e5ce9772

## About the Role

* Enjoys helping customers and solving problems
 * Communicates clearly and confidently
 * Thrives in a fast-paced environment
 * Can remain calm and professional during challenging situations
 * Has strong attention to detail and organizational skills
 * Is comfortable learning and navigating multiple software systems
 * Takes ownership and follows through to resolution
 * Is self-motivated and eager to grow
 * Ability to work evening and weekend shifts - 2pm - 11pm

Required Qualifications

Education:

 * High School Diploma or equivalent required

Experience:

 * Minimum of 1 year of customer service or call center experience

Skills:

 * Strong verbal and written communication skills
 * Excellent interpersonal and customer service abilities
 * Computer proficiency and comfort with multiple applications
 * Strong analytical and problem-solving skills
 * Ability to make informed decisions and troubleshoot effectively
 * Ability to read, write, and interpret information accurately

## Description

Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced environments where every interaction makes a difference? If so, we want to hear from you!
At Shentel, we're committed to delivering exceptional service and reliable connectivity to our customers. As a Technical Support Representative, you'll be on the front lines of the customer experience, helping subscribers troubleshoot Streaming TV and Home Internet services, resolve technical issues, and stay connected to what matters most.
This is more than a call center role-it's an opportunity to become a trusted expert, build technical skills, and make a meaningful impact every day,
What You'll Do

 * As a member of our Technical Support team, you will:
 * Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting
 * Diagnose and resolve service-related issues with professionalism and empathy
 * Utilize phone systems, billing applications, and ticketing tools to manage customer requests
 * Create detailed support tickets and coordinate resolutions when additional assistance is needed
 * Deliver outstanding customer experiences through every interaction
 * Meet and exceed performance goals, quality standards, and service metrics
 * Collaborate with supervisors and quality teams to continuously improve customer satisfaction
 * Support and follow company policies, procedures, and internal controls
 * Represent the Shentel brand by demonstrating our values, professionalism, and commitment to service excellence
 * Maintain schedule adherence and reliability as part of a high-performing team


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