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# IT Technical Support Technician

- **Company:** Western Trailers
- **Location:** Boise, ID, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, AutoCAD, Desktop Computing, HP Thin Clients, Virtual Private Networks (VPN), Network Architecture, Networking Basics, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Information Technology, Laptops, Network Server, User Accounts
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3e06f83a7e5c698a

## About the Role

* Associate degree in information technology or a related field, or equivalent relevant experience.
 * Working knowledge of computer hardware, Windows, Microsoft 365, printers, and basic network troubleshooting, or the ability to develop proficiency in these areas.
 * Strong troubleshooting, customer service, communication, and documentation skills.
 * Ability to work onsite, provide support at Western Trailers locations, and travel locally as needed.
 * Clean driving record.
 * Preferred: Two years of hands-on desktop or help desk support experience and A+, Microsoft, or other relevant technical certifications., * hands-on desktop or help desk support: 2 years (Required)

## Description

* Troubleshoot computers, software, operating systems, printers, mobile devices, peripherals, user accounts, and connectivity.
 * Set up, deploy, maintain, and replace desktops, laptops, thin clients, and other employee devices.
 * Help with workstation upgrades, replacements, migrations, software installation, and routine updates.
 * Support employee onboarding, offboarding, password resets, and account changes under established IT procedures.
 * Provide first-line support for Microsoft 365, ERP and manufacturing applications, AutoCAD, and other approved company software.
 * Troubleshoot basic wired, wireless, VPN, phone, and conferencing issues.
 * Document requests and resolutions in the IT ticketing system, maintain equipment records, and update basic support instructions.
 * Follow company IT and security procedures, report suspected security issues, and escalate matters requiring elevated access or advanced support.
 * Prioritize requests based on urgency and business impact, and keep employees informed about progress.

This is a frontline support role. Significant changes to production servers, network infrastructure, security systems, or business-critical applications require specific authorization.