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# IT Service Desk Engineer

- **Company:** Infinium IT Limited
- **Location:** Preston, UK
- **Salary:** £25,875.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Monitoring of Systems, Issue Tracking Systems, Information Technology
- **Published:** June 14, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4842b7326096c6a1

## About the Role

Do you have experience in Windows?, * Adaptive communication skills to best support customer needs

 * An ability to communicate clearly and effectively on multiple channels.
 * The Ability to work well as part of a team and build effective relationships.
 * Time and task management skills
 * An ability to liaise with technical experts.

Required skills, knowledge, experience and/or Qualifications include:

 * Good clear telephony manner - (Essential)
 * Use of incident or ticket management systems - (Essential)
 * Good written communication skills - (Essential)
 * Desktop IT knowledge - (Desirable)

## Description

We have an exciting opportunity for a Service Desk Agent to join our friendly and supportive Service Desk Team, and work within the core of our business. As the first point of contact with clients and customers you will provide a highly professional and responsive service to all callers. Dispatching calls and e-mails to engineers accurately within a timely manner whilst updating and amending information as changes occur., As a Service Desk Agent your duties will include:

 * Provide excellent customer support responding to incidents & requests via telephone and the company ticketing system.
 * Create and handle service desk tickets through to escalation or resolution in line with SLAs and thresholds.
 * Telephony call workflow, ensuring calls are answered and routed efficiently.
 * Undertake scheduled daily tasks.
 * Check monitoring systems for incidents and warning, action or escalate as required.
 * Communicate to customers, the team and business when changes in process or customers occur.


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