> Markdown version of [/jobs/ext/3417795-tech-specialist-2-tysons-va](https://www.wearedevelopers.com/jobs/ext/3417795-tech-specialist-2-tysons-va). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Specialist 2 - Tysons, VA - **Company:** M.C. Dean, Inc. - **Location:** Tysons, VA, United States - **Experience:** Expert - **Salary:** $135,960.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, Cyber Security, Firmware, Issue Tracking Systems, IP Addressing, Intrusion Detection and Prevention, Networking Basics, Expertise in Genetec Systems, Software Engineering, Virtual Local Area Networks, Lenel, Connectivity Problems, Hardware Infrastructure - **Published:** September 1, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9134031/tech-specialist-2-tysons-va ## About the Role Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a Public Trust is required., * Bachelor's degree with 2+ years experience OR Associate's degree with 6+ years experience OR High school diploma with 8+ years experience * 6 years of experience in helpdesk, technical support, or security systems support. * Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar). * Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision). * Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs). * Ability to diagnose hardware and software issues across ESS components. * Strong communication skills and customer-focused mindset. * Ability to manage multiple tickets and prioritize effectively. Preferred Industry Certifications: * Lenel ## Description * Provide Tier 1-2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware. * Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning. * Monitor system health dashboards and alerts to identify and escalate system failures or performance issues. * Assist with user account creation, badge activation, permissions changes, and access level assignments. * Support field technicians by providing remote diagnostics, log reviews, and configuration assistance. * Document all support activities, resolutions, and system changes in the ticketing system. * Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response. * Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms. * Assist with routine system maintenance tasks, firmware updates, and configuration backups. * Contribute to the development of SOPs, troubleshooting guides, and training materials., * Exposure to computer screens for an extended period of time. * Sitting for extended periods of time. * Reach by extending hands or arms in any direction. * Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. * Listen to and understand information and ideas presented through spoken words and sentences. * Communicate information and ideas in speaking so others will understand. * Read and understand information and ideas presented in writing. * Apply general rules to specific problems to produce answers that make sense. * Identify and understand the speech of another person. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Cybersecurity for Software Defined Vehicles](https://www.wearedevelopers.com/videos/725-cybersecurity-for-software-defined-vehicles) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)