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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager IT Infrastructure Systems - **Company:** Valeris, Inc. - **Location:** Morrisville, NC, United States - **Experience:** Expert - **Salary:** $50,000.0 - $300,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Backup Devices, Software as a Service, Cloud Computing, Databases, Noise Reduction, Desktop Computing, DevOps, Multi-Factor Authentication, Monitoring of Systems, Infrastructure as a Service (IaaS), Identity and Access Management, Information Technology Operations, Python (Programming Language), Knowledge Management, Routing, Platform as a Service (PAAS), Public Key Infrastructure, Windows PowerShell, Role-Based Access Control, Runbook, Microsoft SharePoint, Wide Area Networks, Datadog, Scripting, Enterprise Software Applications, Load Balancing, Computer Network Operations, Cloud Platform System, Office365, Mttr, Firewalls (Computer Science), Microsoft InTune, Tanium Platform Expertise, Information Technology, Veeam, Network Server, Key Vault, Servicenow, Vmware - **Published:** September 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d9da94e86a05a2fc ## About the Role Technical * 8+ years in IT Infrastructure / Operations (with leadership experience) * Strong expertise across: + Azure (IaaS/PaaS, governance) + Networking (firewalls, routing, load balancing) + Enterprise systems (AD/Entra, M365, VMware) * Experience with monitoring platforms (e.g., Datadog) * Knowledge of automation and scripting (PowerShell, Python preferred) Process & Leadership * Strong ITIL experience (Incident, Problem, Change) * Experience managing NOC or enterprise operations teams * Proven ability to drive operational transformation and standardization * Strong communication skills for executive and technical audiences Physical Demands & Work Environment * While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. * Although very minimal, flexibility to travel as needed is preferred. * This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc., * While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. * Although very minimal, flexibility to travel as needed is preferred. * This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. ## Description Network Operations Center (NOC) and Systems Administration is responsible for leading 24x7 IT operations to ensure the availability, performance, and security of enterprise infrastructure across on-premises, cloud, and SaaS environments. This role oversees centralized monitoring, incident response, and service management while providing technical leadership for system administration monitoring spanning Azure, identity management, M365, and core infrastructure platforms. The position drives operational excellence through ITIL-aligned processes, automation, and standardized runbooks, while delivering clear communication during incidents and maintaining accountability for service levels, system health, and continuous improvement., NOC Operations & Service Monitoring * Lead 24x7 monitoring operations for network, infrastructure, cloud, and SaaS systems * Ensure visibility across: + Network (LAN/WAN, firewalls, load balancers) + Servers, compute, storage, databases + Azure IaaS/PaaS and SaaS platforms (M365, etc.) * Establish service-level monitoring aligned to business services and dependencies * Oversee alerting strategy (thresholds, anomaly detection, service impact) * Drive end-user experience monitoring and SaaS observability Incident, Problem & Change Management (ITIL) * Own escalation model and execution of: + Incident management + Problem management (root cause analysis) + Change coordination (as applicable) * Ensure all incidents include: + Business impact + Root cause + Resolution actions * Lead P1/P2 incident response, including bridge calls and leqdership communications * Drive MTTR reduction and SLA adherence Systems Administration Leadership Oversee enterprise system administration monitoring across: * Cloud Platform (Azure) + VMs, storage, networking, subscriptions, IAM * Identity & Access (Entra/AD) + SSO, MFA, RBAC, conditional access * M365 Administration + Exchange, SharePoint, Teams, Intune * Infrastructure + VMware, storage, backups, patching (Tanium/Veeam) * Security & Certificates + PKI, certificate lifecycle, Key Vault * Monitoring & Tooling + Datadog, Tanium, automation tooling Runbooks, Automation & Knowledge Management * Establish and maintain standardized runbooks for all operational processes * Integrate with ServiceNow knowledge base and workflows * Drive automation and self-healing capabilities, including: + Service restarts + System cleanup and recovery actions * Ensure continuous update and governance of operational documentation Operational Governance & Reporting * Define and enforce operational KPIs and dashboards, including: + System health and availability + Incident and outage metrics + SLA compliance and MTTR * Deliver real-time operational dashboards and executive reporting * Identify trends, recurring issues, and prevention strategies Communication & Stakeholder Management * Own incident communication framework (P1/P2/P3 severity levels) * Ensure business-impact messaging (users impacted, workaround, ETA) * Coordinate with: + Application teams + Cloud/DevOps teams + Vendors and SaaS providers * Provide post-incident reports and continuous improvement actions Process Improvement & ITIL Maturity * Standardize operational processes across NOC and Systems teams * Improve: + Monitoring coverage + Alert quality and noise reduction + Ticket lifecycle management * Align to ITIL best practices and governance model * Drive accountability across infrastructure operation Team Leadership & Development * Lead NOC and Systems Administration * Define roles, responsibilities, and escalation paths * Build a culture of: + Accountability + Operational excellence + Continuous improvement * Identify skill gaps and support training for modern cloud/NOC operations ## Related Videos - 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