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# Desktop Support Specialist (Gaithersburg & D.C.)

- **Company:** Merge IT
- **Location:** Gaithersburg, MD, United States
- **Salary:** $68,640.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, IMac, Desktop Computing, Issue Tracking Systems, Microsoft Office, Windows Desktop, Office365, Peripherals, Deployment Automation, Network Support, Laptops, Servicenow
- **Published:** September 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0a77c1995b8da9ec

## About the Role

· Proven hands-on experience with Office 365 at the deskside level

· Basic knowledge of device imaging, reimaging, and PC deployment best practices

· Excellent problem-solving and customer service skills

Nice to Have:

· Experience using ServiceNow or similar ticketing systems

· Familiarity with Windows Autopilot deployments

· Hands-and-feet network support (switch checks, console sessions)

Certifications:

· Certifications such as A+, MCP, or ITIL are a plus but not required

## Description

· Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities

· Reimage and deploy PCs as part of refresh or break/fix processes

· Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals

· Support users with Office 365 applications and Windows OS issues

· Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools

· Collaborate remotely with team members across other locations to resolve complex issues

· Perform basic hands-and-feet network support: check switch power status, create console sessions as directed

· Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

· Strong experience supporting Windows desktop environments