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# IT Coordinator

- **Company:** Jersey Hired
- **Location:** Cleveland, TN, United States
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Extranet, Network Troubleshooting, Information Technology, Network Server, User Administration
- **Published:** September 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=141992b3256602cf

## About the Role

* Strong problem-solving and troubleshooting skills.
 * Ability to communicate technical information clearly to non-technical users.
 * Excellent organizational and time-management skills.
 * Detail-oriented with the ability to manage multiple priorities.
 * Strong customer service, listening, and teamwork skills.
 * Proactive, approachable, and passionate about helping others.

If you are a dedicated IT professional eager to support higher education and create a seamless technology experience for students and staff, we encourage you to apply!

## Description

We are seeking an IT Help Desk Specialist to support the technology needs of our campus. This on-site role is responsible for assisting end-users, managing IT infrastructure, maintaining internal and external systems, and assessing future technology needs to enhance operations., On site in Knoxville TN and Cleveland TN (50/50 split between campuses), * Oversee, install, manage, and maintain Jersey College's IT network, ensuring system security and efficiency.

 * Maintain operational integrity of all information technology equipment and software.
 * Administer and monitor internal servers, intranet, and extranet sites.

Help Desk Support

 * Provide technical support to faculty, staff, and students, troubleshooting hardware, software, and network issues.
 * Manage the IT help desk, ensuring timely resolution of support requests.

IT Training & User Support

 * Develop and conduct training for faculty, staff, and students on IT systems and best practices.
 * Create user-friendly documentation and resources to improve technology adoption and efficiency.

Technology Assessment & Strategy

 * Evaluate emerging technologies and recommend relevant solutions to enhance the institution's IT infrastructure.
 * Ensure compliance with IT policies and best practices.

Other Responsibilities:

 * Collaborate with internal teams and vendors to optimize IT solutions.
 * Perform other duties as assigned.