> Markdown version of [/jobs/ext/341820-it-desktop-analyst](https://www.wearedevelopers.com/jobs/ext/341820-it-desktop-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Desktop Analyst

- **Company:** University of the West Scotland
- **Location:** Paisley, UK
- **Salary:** £28,031.0 - £33,002.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Instant Messaging Technology, Software Troubleshooting, Os Ticket
- **Published:** June 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=421be3161329eaf6

## About the Role

Do you have experience in macOS?, HND level or equivalent or have both relevant and practical work experience.

 * Customer service focused.
 * General understanding of IT and AV technologies working within a teaching environment.
 * Proficient skills relating to Windows, M365 apps and Mac OS.
 * Experience using phone, email, instant messaging to support customers.
 * Previous experience in use of incident management systems and ticket resolution.
 * An awareness of the legislative framework which surrounds IT. They will be aware of and act upon the Health and Safety policy to ensure that equipment is delivered and maintained in a proper manner.
 * Evidence of continuous professional development.

## Description

The IT Desktop Analyst will provide responsive and professional 1st and 2nd line technical support to students and staff across the University, covering a wide range of IT and digital media services. You will diagnose and resolve technical issues in line with service level agreements, support staff devices and computer labs, troubleshoot software, hardware, printers and infrastructure queries, and provide AV and event support where required. The role also involves installing and maintaining IT equipment, including specialist hardware and software used in teaching and research environments.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)
- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)