> Markdown version of [/jobs/ext/341851-technical-support-coordinator](https://www.wearedevelopers.com/jobs/ext/341851-technical-support-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Coordinator - **Company:** Greenscape Energy Ltd - **Location:** Ipswich, UK - **Salary:** £28,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Monitoring of Systems - **Published:** June 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=276b4ddb86b5651a ## About the Role Do you have experience in Microsoft Word? ## Description We're hiring a Technical Support Coordinator to join our Technical Support Team. It's a varied, customer-facing role, and we're looking for someone who takes ownership, stays on top of the detail, and makes sure nothing gets left without a next step. You'll be the first point of contact for technical queries across our renewable energy product range - solar PV, battery storage, heat pumps and air conditioning. One minute you're handling an inbound call from a customer, the next you're chasing a manufacturer for an outstanding response, the next you're updating a ticket and keeping an installer in the loop. Things move quickly, and we need someone who moves with them. This role would suit someone who is naturally organised, a clear communicator, and genuinely curious about how technology works. You don't need to arrive with all the answers - but you do need to be the kind of person who finds them., Call Handling and Ticket Management * Answer inbound technical support calls from customers, installers and internal teams in a professional and helpful manner * Open, log and manage support tickets accurately, ensuring all relevant information is captured at first contact * Track open tickets through to resolution, keeping customers and internal teams informed of progress and expected timescales * Escalate tickets to the Technical Support Specialist or Technical Manager where issues require deeper investigation or are outside the scope of the role * Maintain clear and up-to-date ticket records so that the Technical Support Team has full visibility of all open queries. Manufacturer and Supplier Liaison * Contact manufacturers and suppliers by email to raise technical queries, request product guidance and chase outstanding responses on behalf of the Technical Support Team * Log and track all manufacturer correspondence accurately, ensuring responses are shared with the relevant team members and linked to the correct support tickets * Build familiarity with manufacturer technical portals, warranty processes and product documentation to support efficient query resolution * Flag unresolved or urgent manufacturer queries to the Technical Support Specialist for further action where necessary Customer Issue Resolution and Experience * Support the Business Support Team in resolving customer issues relating to system performance, operation or faults. * Provide clear technical explanations that can be communicated to customers. * Assist in diagnosing customer-reported issues using monitoring systems and installation records. * Where appropriate, communicate directly with customers to explain technical findings or proposed solutions. In carrying out the role, the Technical Support Coordinator must ensure that all queries are handled in a way that: * Supports prompt and effective resolution of customer problems * Provides clear and understandable technical explanations * Demonstrates professionalism and technical competence * Minimises disruption or inconvenience to customers * Maintains customer confidence in the company's services. Learning and Development * Actively develop product and systems knowledge across the company's renewable energy and HVAC range, supported by structured training and mentoring from the Technical Support Team ## Related Videos - [Introducing Green IT practices to a large Software Company](https://www.wearedevelopers.com/videos/792-introducing-green-it-practices-to-a-large-software-company) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [APItoolkit: Using Merkle Trees and LLMs to Detect the UnDetectable in Software Monitoring](https://www.wearedevelopers.com/videos/1639-apitoolkit-using-merkle-trees-and-llms-to-detect-the-undetectable-in-software-monitoring) - [System Resilience: Surviving the Software Storm](https://www.wearedevelopers.com/videos/874-system-resilience-surviving-the-software-storm) - [Planet-Scale Dashboards](https://www.wearedevelopers.com/videos/1618-planet-scale-dashboards) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)