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# Senior ICT Support Analyst

- **Company:** NHS Scotland
- **Location:** Glasgow, UK (Remote available)
- **Experience:** Expert
- **Salary:** £52,845.0 - £61,466.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Cloud Computing, Data Centers, Disaster Recovery, Windows Servers, Cloud Services, Microsoft SharePoint, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=d57dc1f0f005b055

## About the Role

Do you have experience in Supervising experience?, * An experienced ICT professional with strong technical expertise and leadership skills, able to work effectively in a fast-paced, complex environment.

 * Degree in an ICT-related discipline or equivalent experience
 * Extensive experience supporting enterprise ICT infrastructure and services
 * Strong knowledge of Windows Server, Active Directory, networking, SharePoint, cloud and security technologies
 * Experience of managing ICT incidents, systems, and infrastructure at scale
 * Proven ability to manage multiple projects and priorities effectively
 * Experience in staff supervision, mentoring, or team leadership
 * Excellent communication and stakeholder engagement skills
 * Microsoft certifications or willingness to work towards them
 * Strong analytical and problem-solving capability
 * Ability to translate complex technical issues into clear business solutions
 * A proactive and innovative mindset
 * Commitment to delivering high-quality, secure ICT services

## Description

We are looking for a Senior ICT Support Analyst to join our small, but highly talented and growing ICT team to provide leadership, technical direction and to play a key role in the delivery, development, and security of our ICT infrastructure. The successful candidate will

 * Lead the management, maintenance, and development of ICT infrastructure, including servers, networks, cloud services, SharePoint and end-user devices
 * Ensure the security, resilience, and performance of all systems, supporting over 1,200 endpoints and critical services
 * Deliver and support complex ICT projects aligned to organisational and national priorities
 * Provide expert technical leadership and third-line support across a wide range of technologies
 * Support the development of ICT Support Analysts within the team
 * Develop and maintain Standard Operating Procedures (SOPs), policies, and documentation
 * Work closely with internal teams, NHS Scotland partners, and third-party suppliers
 * Lead on research, evaluation, and implementation of emerging technologies
 * Support ICT governance including disaster recovery, business continuity, and security compliance
 * Contribute to ICT strategy, service improvement, and operational planning, Although HIS staff are currently working in a hybrid manner between home and office, as this is a Senior ICT Support Analyst role there is a requirement to attend our offices in Glasgow and Edinburgh and our data centre in Livingston.


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