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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunications Analyst II - **Company:** Bi-State Development - **Location:** St. Louis, MO, United States - **Experience:** Experienced - **Salary:** $66,940.0 - $89,250.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Interactive Voice Response, VoIP, Data Centers, Data Transmissions, Trunking, Issue Tracking Systems, Jabber, Microsoft Operating Systems, Windows Servers, Network Diagrams, Network Connections, Software Tools, Wireless Paging Systems, Network Routers, Computer Networking Systems, System Availability, Enterprise Integration, Data Management, Cisco - **Published:** September 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=012e151581bebf27 ## About the Role * Experience supporting Cisco Call Manager and enterprise VoIP platforms. * Knowledge of SIP trunking and voice network integration (preferred). * Experience with Cisco Jabber and Cisco Finesse applications. * Familiarity with 66-block cross-connects and structured cabling systems. * Experience integrating phone systems with door/gate badge access systems. * Skilled in toning and tracing telecommunications cabling. * Proven ability to analyze, troubleshoot, and resolve voice and data communication failures. * Ability to troubleshoot traffic from external vendors through cube routers. * Ability to configure and support voice gateways and related telecommunications equipment. * Experience working with outside vendors to diagnose and resolve phone system issues. * Ability to assess business communication needs and recommend appropriate technical solutions. * Ability to manage inventory of communications equipment, supplies, and tools. * Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008-2019). * Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff. * Excellent verbal and written communication skills with diverse audiences and technical skill levels. * Ability to collaborate as part of cross-functional technical and professional teams. * Demonstrated ability to work independently, prioritize tasks, maintain schedules, and adapt in challenging situations. Work Environment * Primarily an office or remote setting with desk-based computer work. * Frequent use of multiple monitors, network systems, and technical software. * May require occasional visits to data centers, telecom sites, or equipment rooms. * Possible exposure to noise, cooling systems, and confined spaces in server or network facilities. * Work may include on-call duties or extended hours during network outages or emergencies. Physical Abilities * Ability to sit and work at a computer for long periods * Manual dexterity to handle cables, routers, or other telecom equipment occasionally * Good vision for reading network diagrams, data, and technical documents * Clear hearing and speaking ability for phone-based troubleshooting and communication * Ability to walk through facilities or perform site visits when required * Occasional ability to lift and move light equipment (typically under 25-50 lbs.) * Stamina to work extended hours during outages or emergency support situations, Bachelor's Degree Preferred Telecommunications or related field; equivalent experience will be considered., 3 years Minimum of (3) three years of telecom/infrastructure experience. ## Description The Telecommunications Analyst II is responsible for developing, maintaining, and supporting technology and telecommunications systems that enhance the efficiency and effectiveness of Bi-State Development's core business operations., * Analyzes communication needs across business units and recommends appropriate telecommunications solutions. * Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems. * Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes. * Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity. * Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed. * Produces confidential voice and data management reports, including system availability and usage metrics. * Tests, evaluates, and recommends replacement communications equipment. * Responds to user inquiries and service requests, documenting work through the ticketing system. * Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)