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# Business Systems Manager

- **Company:** Pop
- **Location:** Philadelphia, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Asana, Business Systems, Software as a Service, Cloud Storage, Database Queries, Information Technology Operations, SQL Databases, Slack, Tools for Reporting, Gsuite, Hubspot, Dropbox
- **Published:** September 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b4d168c06750616d

## About the Role

What you bring

 * About 5 years of experience in business systems administration, CRM administration, IT operations, or business operations.
 * Hands-on experience administering a CRM platform, writing SQL queries, and managing SaaS vendor relationships.
 * A knack for being the person who can talk systems with IT and strategy with a department head, in the same afternoon.
 * A bias for doing the work yourself over delegating or ticketing it out, with a genuine interest in building good process and reporting along the way.
 * You're based in or near Philadelphia and are comfortable with a hybrid in-office schedule.

## Description

This role's real center of gravity is cross-functional. Expect regular, close collaboration with Sales, Marketing, Client Success, and Finance leadership, plus daily contact with employees across the company who need systems support. You're as comfortable in a budget conversation with a department head as you are heads-down in a SQL query. The key systems you'll work in are:

 * Sugar CRM and SugarAI
 * SQL databases and reporting tools
 * HubSpot
 * Google Workspace (G-Suite)
 * Plus Slack, Asana, Dropbox, and Bitdefender

What you'll do

 * Be the go-to owner for our CRM system: configure it yourself, keep it documented, and be the first call when something breaks.
 * Manage the software and vendor relationships that keep the business moving: licensing, renewals, and hands-on day-to-day administration for the tools our teams use.
 * Own our hardware lifecycle end to end, from setting up a new hire's laptop yourself to keeping our network and phone systems running smoothly.
 * Build and run a real IT support process so employees have a clear, simple way to get tech help, and be the one who actually resolves the ticket.
 * Lead and execute systems projects that improve how the company runs, from a cloud storage migration to rebuilding how we track and report on sales performance.
 * Partner with teams across the company, sales, marketing, client success, and finance, to keep our data clean and our reporting trustworthy, writing the queries and building the reports yourself.


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