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# L2 Digital Specialist - IT

- **Company:** Areas USA
- **Location:** Miami, FL, United States
- **Salary:** $62,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Amazon Web Services, Application Performance Management, JIRA, Authentication Protocols, Microsoft Azure, Bash Shell, Cascading Style Sheets (CSS), Cloud Computing, Software Documentation, Databases, System Configuration, Database Theory, Programming Tools, Digital Technology, Hypertext Transfer Protocols (HTTP), Web Browsers, Issue Tracking Systems, Information Technology Operations, Mobile Application Software, Python (Programming Language), OAuth, Windows PowerShell, Security Assertion Markup Language (SAML), Simple Object Access Protocol (SOAP), Single Sign-On, Web Applications, Web Platforms, Web Services, Data Logging, Scripting, Software Troubleshooting, Information Technology, Web Technologies, Zendesk, Splunk, Api Management, Servicenow
- **Published:** September 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f119fc927d75c36a

## About the Role

Bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience
3-5 years of experience in technical support or IT operations, with at least 1-2 years in a Level 2 capacity
Relevant certifications preferred (ITIL Foundation, CompTIA A+, Microsoft Certified, or similar)
Strong analytical and problem-solving abilities
Excellent communication skills, both written and verbal
Customer-service oriented mindset with ability to manage stakeholder expectations
Ability to work independently and manage multiple priorities in a fast-paced environment
Team player with collaborative approach
Detail-oriented with strong organizational skills
Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript)
Experience with content management systems (CMS) and digital experience platforms
Familiarity with database concepts and basic SQL queries
Knowledge of API integrations and web services (REST, SOAP)
Experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar)
Proficiency in troubleshooting web browsers and browser developer tools
Experience with monitoring and logging tools (Splunk, ELK, Application Insights, etc.)
Basic scripting skills (PowerShell, Python, or Bash)
Familiarity with cloud platforms (Azure, AWS, or GCP)
Understanding of authentication protocols (SSO, SAML, OAuth)
Knowledge of mobile platforms (iOS, Android) and responsive design principles

## Description

Broad Responsibilities: Provide advanced technical support for digital platforms, applications, and services. Serve as an escalation point from L1 support, troubleshoot complex technical issues, and work closely with development and infrastructure teams to ensure optimal performance and availability of digital systems. Maintain system documentation, perform routine maintenance, and contribute to continuous improvement initiatives., Provide Level 2 technical support for digital platforms, web applications, mobile apps, and related digital services
Diagnosing and resolving complex technical issues escalated from L1 support team within defined SLA parameters
Perform root cause analysis on recurring incidents and implement preventive measures
Monitor digital platform performance and proactively identify potential issues
Perform routine maintenance tasks including updates, patches, and configuration changes
Manage user access, permissions, and authentication for digital systems
Maintain documentation of system configurations, processes, and troubleshooting procedures
Work with development teams to reproduce, document, and escalate bugs or system defects
Coordinate with infrastructure teams on server, network, and database-related issues
Communicate technical information clearly to both technical and non-technical stakeholders
Participate in incident management and change management processes following ITIL frameworks
Contribute to knowledge base articles and internal documentation
Mentor L1 support staff and shares technical expertise
Stay current with emerging digital technologies and industry best practices