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# IT Support Engineer

- **Company:** SAGE INTEGRATION HOLDING S LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), OSI Models, Log Files, Software Engineering, TCP/IP, Transport Layer Security, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://www.thejobnetwork.com/job/afac60fa-9c9a-4e38-bb57-59c20d67b241/it-support-engineer

## About the Role

* High school diploma or equivalent
 * Experience working in an internal-facing support role
 * 2+ years of corporate setting Windows Operating systems support experience
 * 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
 * 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
 * Speak, write, and read fluently in English, and have the ability to take direction in English
 * Bachelor's degree or equivalent, * Bachelor's degree in Computer Science, Information Technology, or a related field
 * CompTIA A+
 * Experience in technical support, or experience deploying and managing Microsoft Windows workstations, and experience with Active Directory
 * Experience supporting video conference and teleconference equipment
 * Experience that includes strong analytical skills, attention to detail, and effective communication abilities
 * Ability to write simple scripts in an administrative language
 * Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

Physical Demands & Safety:

 * Prolonged periods sitting at a desk and working on a computer
 * Must be able to lift up to 15 pounds at times
 * Able to travel as needed

## Description

As an IT Support Engineer, you'll be the go-to knowledge expert for Sage's corporate employees, providing seamless end-to-end services and frictionless on-site technical support, ensuring productivity remains secure and uninterrupted. Sage's IT Support Engineers are dedicated, dependable, and team member-focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

IT Support Engineers have an advanced understanding of IT standards, systems, and equipment deployed throughout Sage. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You'll engage with Sage team members across various teams, owning and recognizing their unique IT needs and providing personalized, high-quality support. You'll be a trusted advisor and a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues, implementing successful solutions. Our Engineers guide and empower technical and non-technical Sage team members through the ever-evolving digital landscape, implementing solutions that fit their needs., * Deliver on-site, high-quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware

 * Provide on-call support for requests received outside of normal operating hours
 * Assist with activities to triage and escalate system or network outages to reduce downtime
 * Understand and execute change management activities
 * Effectively manage and oversee IT asset inventories
 * Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions