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# Applications Development - Customer Management Engineering, Director in Jacksonville

- **Company:** Energy Jobline
- **Location:** Jacksonville, FL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $170,000.0 - $300,000.0
- **Contract:** Franchise
- **Skills:** Artificial Intelligence, Software as a Service, Customer Data Management, Disaster Recovery, Salesforce.Com, Software Engineering, AngularJS, Information Technology, Front End Software Development, Microservices
- **Published:** September 3, 2026
- **Apply:** https://www.energyjobline.com/job/applications-development-customer-management-engineering-director-jacksonville-31540008

## About the Role

transformations that powers them all. Critically, this role requires a hands-on practitioner with proven experience in designing and building enterprise-scale banking and wealth management systems, and who is an active AI practitioner, well-versed in using AI to augment the software development lifecycle., * 15 or more years of experience in technology delivery or applications development within a large-scale, complex organization.
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 * 8 to 10 or more years of direct people management experience, including leading senior engineering managers and managing multi-team organizations through performance cycles, hiring, and organizational development.
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 * Demonstrated ability to manage large engineering teams and multi-investment technology portfolios with accountability for quality, budget, and strategic outcomes.
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 * Experience delivering technology solutions within the financial services industry, with working knowledge of financial products and the competitive landscape.
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 * Advanced understanding of technology strategy and the ability to align engineering direction with business objectives at a senior organizational level.
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 * Bachelor's degree or equivalent professional experience in a relevant field.
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 * Hands-on familiarity with modern engineering architectures including Microservices, Angular-based front-end frameworks, Salesforce platform integrations, or AI-enabled application development.

## Description

Citi is looking for a Director of Applications Development to lead the Customer Management domain within the Banking Operations organization, a function at the heart of Citi's customer management technology across Retail Banking, Wealth Technology and Mortgage. In this role, you will direct a team of engineering professionals, own a portfolio of technology investments, and shape the architectural direction of platforms that millions of customers depend on. This is a senior leadership opportunity for an experienced technology executive ready to drive business growth, operational excellence, and digital transformation at scale within a global financial institution. The ideal candidate is a proven leader who excels at building, mentoring, and unifying teams of managers and engineers . You are not just a leader, but a master craftsman who understands the intricate connections between customer demographics, client onboarding, CRM, Advisor tools, and the data, n
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 * Lead and develop a high-performing engineering organization of professionals across multiple technical teams, setting clear direction on roles, accountability structures, and performance standards to maximize delivery effectiveness.
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 * Own the architectural vision for the Customer Management domain, overseeing the design and evolution of systems spanning SOR platforms, Salesforce integrations, and Next- Architecture built on Angular, Microservices, and Artificial Intelligence.
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 * Manage a complex portfolio of 50+ active technology investments, balancing competing priorities across Retail Banking, Wealth Technology and Mortgage business lines to ensure on-time, high-quality delivery.
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 * Provide executive oversight for a large portfolio of applications, including franchise-critical System of records and SaaS platforms , ensuring stability, compliance, govern safety & soundness and continuous improvement.
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 * Oversee large-scale strategic programs, such as infrastructure migrations to public cloud and major customer data conversions across LOBs and technology tool migrations leveraging AI tools.
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 * Exceptional communication skills with the ability to influence and build consensus with senior executives, peers, and engineers across technology organizations.
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 * Establish and govern technology delivery standards, ensuring all teams maintain current documentation, follow approved procedures, and operate within Citi's policy and control frameworks.
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 * Partner with senior business and technology stakeholders across multiple lines of business to align engineering priorities with strategic objectives, presenting regular program reviews and progress updates to executive leadership.
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 * Oversee change management processes for new and revised systems, ensuring appropriate controls, documentation, and approvals are in place for all implementations, including regulatory reporting changes.
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 * Manage disaster recovery planning across the portfolio, overseeing testing cycles and approving permit-to-operate status for new applications entering production.
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 * Assess technology and delivery risk across the organization, escalating issues with transparency and implementing corrective measures that protect the firm's operational integrity and client commitments.
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