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# IT Technician

- **Company:** The Rose
- **Location:** Dundee, OR, United States
- **Salary:** $37,440.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Linux, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Networking Basics, Computer Equipment, Information Technology, User Accounts
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c7246cea99e2dda9

## About the Role

Are you a team player with a strong commitment to customer service looking to be part of a cohesive team?

Are able to work independently with minimum supervision, enjoy technology and have an aptitude for problem-solving?

Are you someone who can readily translate technical verbiage into laymans terms for an outstanding end-user experience?

Are you looking for a change from your current position and want to work with a great team?

If yes, WE WANT YOU!

MSP experience preferred, * Excellent analytical and decision-making skills

 * Highly self-motivated and resourceful with strong ability to work well under pressure
 * Excellent written and verbal communication and collaboration skills
 * Able to work flexible hours
 * Able to regularly lift/move electronic and related equipment weighing up to 60 lbs
 * Must have reliable transporation to work at our office and customer sites. (Rose City Solutions reimburses for fuel).

While not required a CCNA, Network+ and A+ are preferred.

## Description

* Work with customers to resolve all PC hardware, software and basic networking problems
 * Maintain components of the network infrastructure including basic Linux and Windows server admin, server patching, and implementation and administration of VPN devices and clients
 * Provision new hire accounts and computers, and de-provision terminated user accounts in a timely, effective fashion and in accordance with set procedures
 * Manage tickets throughout their life cycle while providing excellent customer service to ensure user satisfaction with resolutions, and documenting all steps taken for internal tracking
 * Coordinate with other technicians to ensure uniform support experience with consistent high-quality customer service
 * Maintain excellent rapport and strong business relationships with cross-functional contacts
 * Plan and implement IT projects, and collectively resolve pending technical issues