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# Product Support Technician

- **Company:** ETS Inc.
- **Location:** Essex, VT, United States
- **Experience:** Experienced
- **Salary:** $54,080.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, 3d Models, Business Systems, SolidWorks (CAD)
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3b1b6fb6da4538ee

## About the Role

* Proficiency in SolidWorks for viewing models and interpreting technical dimensions
 * Ability to read blueprints, wiring schematics, and technical documentation
 * Experience with ERP business systems and Microsoft Excel
 * Strong attention to detail to prevent production delays and inventory discrepancies
 * 2-4 years of experience in a manufacturing environment, preferably in fabrication or assembly
 * Capability to lift up to 50 lbs. occasionally for part inspection and material verification

## Description

* Transfer engineering specifications and CAD models to manufacturing software for fabrication equipment setup
 * Verify machine controllers receive and execute files correctly on the production floor
 * Perform routine data entry and routing updates in the ERP system to support process accuracy
 * Own the shop packet release process, ensuring production lines receive accurate job orders and technical drawings
 * Assist operators with basic troubleshooting of file-related issues and communicate feedback to engineering
 * Respond to urgent order requests and adjust workflow priorities as directed by operations leadership