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# IT Support Technician (Level 1: IN-PERSON)

- **Company:** Pcs Inc.
- **Location:** Cheshire, CT, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Access Network, Software Applications, VoIP, Desktop Computing, Microsoft Office, Cloud Services, Information Technology, Network Server
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=77dbea061d637b7e

## About the Role

Our Company provides Managed IT Services to companies across many industries throughout Connecticut. We offer onsite service and remote help desk services to company end-users. Work will be at our Cheshire, CT office with onsite field work required.

This is an entry-level position which requires problem analysis, troubleshooting, and communication skills. The ideal candidate can work independently as well as in a team environment to troubleshoot and resolve problems. The ability to communicate effectively with multiple clients as well as with internal teams is critical to this position.

You'll get exposure to a multitude of IT systems and will be able to test and implement the latest and greatest technology. You'll be part of a passionate team supporting businesses ranging in size and industry solving IT problems with custom solutions., The ideal candidate is detail-oriented, thorough, and must be able to follow through to the completion of a task. Additionally, the candidate:

 * Possesses excellent communication skills including oral and listening skills
 * Must keep the team informed for consistency in responses and produce clear documentation
 * Must be able to multi-task, remaining clearly focused on several tasks at once
 * Contributes to team effort by accomplishing related results as needed
 * Will advance technical knowledge through continuous education (training courses, publications, etc.)
 * Will be able to learn new skills and adapt to new procedures, * Deploy/install, manage, and support desktop operating systems
 * Configure and troubleshoot hardware
 * Configure and troubleshoot network access/connectivity
 * Install, support, and maintain desktop applications
 * Have knowledge of commonly used concepts, practices, and procedures within the IT field
 * Basic Office 365 deployment and administration
 * Basic active directory / server skills preferred
 * Touch type 40+ words per minute (must be able to type correctly, without looking at a keyboard!)
 * A+ and Network+ Certification (current) required; additional industry certifications are a plus
 * 1 year of hands-on experience, including Help Desk -- preferably in a MSP environment
 * Familiarity with industry-standard RMM & PSA
 * Familiarity with VoIP a plus, but not required
 * Must have appropriate, reliable vehicle for field service, * High school or equivalent (Required), * Help desk: 2 years (Preferred)
 * Desktop support: 1 year (Preferred)
 * IT: 1 year (Preferred)

Ability to Commute:

 * Cheshire, CT 06410 (Required)

## Description

As a desktop support technician, you will be providing in-person and remote technical support to end users. Responsibilities include the installation, configuration, troubleshooting, and maintenance of business computers, cloud services, VoIP infrastructure, and servers., * Software and hardware installation/maintenance

 * End-User telephone support
 * Complete work on assigned tickets
 * Documenting, tracking, and monitoring issues to ensure a timely resolution
 * Rely on instructions and pre-established guidelines to perform the functions of the job