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# IT Support Technician

- **Company:** Givens Communities
- **Location:** United States
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Software Systems
- **Published:** September 9, 2026
- **Apply:** https://www.thejobnetwork.com/job/dbb67352-19c7-432d-a46e-9462cb0afe9d/it-support-technician

## About the Role

* Must have a verifiable knowledge of modern desktop computer hardware and software systems
 * Some combination of work and educational experience in desktop support is preferred
 * Good customer service and communication skills are mandatory
 * A valid driver's license and reliable transportation

## Description

Why join Givens? Givens Communities continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes Diversity and Belonging by aligning our words with actions so that everyone is welcomed and treated with dignity and respect. We continuously look for innovative approaches to achieve our sustainability goals and practices to protect our natural resources. Our collective mindset is to ensure the communities remain forward thinking and progressive as our residents seek a purpose driven life. Purpose. Passion. Possibilities., Givens Aldersgate is looking for a full-time IT Support Technician to join our Technology team! The primary purpose of this position is to provide remote and onsite technology help desk support to the business, healthcare, and residential members of all of our communities in a friendly and professional manner.

What you'll do:

 * Evaluate, Schedule, and Provide technology support for Givens Communities residents
 * Monitor, appropriately document, and triage incoming help desk tickets
 * Participate and be available in Technology On Call rotation during scheduled nights and weekends
 * Training residents and staff
 * Assist with deployment of hardware and software
 * Perform any other duties and/or tasks that may be assigned on an as-needed basis by an authorized supervisor