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# Deal Configuration Analyst

- **Company:** World Wide Technology
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $77,200.0 - $115,800.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, JIRA, Software Debugging, Mobile Application Software, SQL Databases, Servicenow, Web Api
- **Published:** September 13, 2026
- **Apply:** https://www.wayup.com/i-Information-Technology-and-Services-j-Deal-Configuration-Analyst-World-Wide-Technology-862730318086190/

## About the Role

+ 3+ years of business analyst or experience in a related field.
 + Demonstrated experience in Agile software development environments.
 + Strong analytical, critical thinking, and problem-solving abilities.
 + Experience in testing, QA, and root cause analysis of issues.
 + Comfortable working across different platforms: websites, mobile apps, backend APIs, and SQL.
 + Excellent written and verbal communication skills, with the ability to present to Stakeholders and facilitate working sessions
 + Customer-focused mindset.
 + Ability to build effective stakeholder partnerships.
 + Data-literate - able to pull, analyze, and communicate metrics and usage data to support decisions.
 + Familiarity with project and work management tools such as Shortcut, Jira, or similar.
 + Experience with ServiceNow or comparable ticket management systems.

## Description

We currently have an opportunity available for an Analyst on the Deal Configuration team. The Deals team supports three distinct applications: Deals, Solutions, and Service Quoting. These applications help support the pre-sales, engineering, scoping, and quoting processes of an opportunity lifecycle with the goal of winning new business. You will work in a fast-paced environment with a dynamic team consisting of other Developers, Analysts, Architects and Product Owners supporting and enhancing this set of applications.
What will you be doing?
The IT Analyst uses a range of functional and technical skills to support the build-out and integration of custom WWT applications and third-party vendor systems and products. This position plays a significant role in contributing to the development of functional/technical solutions by supporting innovation within our organization. The employee will have a solid understanding of business processes, systems, and architecture within their team. Collaboration with leadership, architecture, product ownership, and various IT and business teams is essential.
Responsibilities:

 + Applying and starting to lead and promote WWT Core Values and best practices.
 + Serve as the subject matter expert for the product areas and platforms you support, owning them from requirements through production.
 + Stakeholder partnership mindset - builds trust by treating stakeholders as collaborators
 + Adapt quickly as priorities shift - supporting different product areas or teams over time is a defining feature of this role.
 + Own your product board - know what is in flight, what is coming, and why it matters.
 + Support end-to-end testing of features and releases, including production validation on release days.
 + Manage and triage ServiceNow tickets for your product areas with urgency and a customer service mindset.
 + Create and maintain clear documentation for product releases - processes, enhancements, and system changes.
 + Identify gaps, propose improvements, and proactively surface opportunities before they become problems.
 + Participate in the design, development, and testing of software utilizing both custom-developed and third-party tools.
 + Debug production issues, contribute to root cause analysis, and support your team on release days.
 + Use AI tools as part of your workflow and follow Agile methodologies throughout.