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# Cloud Engineer

- **Company:** LTM Inc
- **Location:** Bellevue, WA, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Cloud Engineering, Fiddler (Software), Metadata, Microsoft Office, Microsoft Sharepoint Designer, Microsoft SharePoint, Database Tools and Utilities
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5291fa116bd952f2

## About the Role

* ability to use knowledge of the Microsoft 365 architecture and offerings to provide
 * customer resolution and proactive customer recommendations has excellent
 * communication skills and is fluent in English writes excellent case documentation and is
 * able to handle challenging and politicallysensitive customer situations

Qualifications

SOFT SKILLS

 * Effective polished interaction with customer to gather information quickly explain
 * customer responsibilities in resolving issue communicate next steps and status
 * and inspire confidence
 * Handle challenging and politically sensitive customer situations including the
 * appropriate use of all available resources communicate effectively with Support
 * teams on complex issues
 * Excellent spoken and written English communication skills
 * Demonstrable troubleshooting skills
 * Crossteam collaboration
 * Logical and critical thinking
 * Passion for technology and customer support

EXPERIENCE

 * At least 2 to 3 years of Technical Support experience including experience in a customer facing or customer technical support role

EDUCATIONCERTIFICATION

 * Graduate
 * LANGUAGE
 * Fluency in English

Technical Requirements

 * SharePoint Online One Drive for Business
 * Should have strong knowledge on SharePoint Online environment
 * Should know the difference types of Sites used in SharePoint Online
 * Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Known issues
 * Hands on experience on Metadata crawled properties managed properties Content
 * Types Workflows User Profiles and SharePoint Online Search
 * Must be aware of latest and deprecated features in Sharepoint online
 * Should have basic knowledge on DirSync Azure ADSync or Azure ADConnect
 * Must know how Point in time restore works in SharePoint Online
 * Good Knowledge on retention policy DLP and Ediscovery hold
 * Need knowledge on OneDrive for Business sync issues
 * Should have understanding about office 365 groups and Permissions in SharePoint
 * Online
 * Office 365 Licensing
 * Should have basic knowledge on Fiddler Search Query tools and SharePoint Designer

Skills
Mandatory Skills : SharePoint Online

## Description

* The Support Engineer SE is a critical role in the resolution of complex support incidents
 * related to supporting customer use of the Microsoft 365 platform
 * A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and
 * the platform The successful Support Engineer has the drive and intellectual horsepower to
 * resolve difficult customer issues directly supports customers through telephone and
 * email escalates issues quickly when deep specific skills or other capabilities are required