> Markdown version of [/jobs/ext/3421259-solution-architect-strategic-portfolio-enterprise-architecture](https://www.wearedevelopers.com/jobs/ext/3421259-solution-architect-strategic-portfolio-enterprise-architecture). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solution Architect, Strategic Portfolio & Enterprise Architecture - **Company:** ServiceNow - **Location:** Dallas, TX, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Google App Engines, Application Integration Architecture, Enterprise Architecture Framework, Zachman Framework, Togaf, Servicenow - **Published:** September 10, 2026 - **Apply:** https://jobs.smartrecruiters.com/ServiceNow/744000148528056-solution-architect-strategic-portfolio-enterprise-architecture- ## About the Role * 10+ years of experience in enterprise architecture, strategic IT portfolio management, or senior technical advisory roles within a professional services or consulting organization; or equivalent education and experience. * Deep expertise in enterprise architecture frameworks (e.g., TOGAF, Zachman) and strategic portfolio governance, with a track record of managing complex, multi-domain technology portfolios across Fortune 500 or similarly scaled organizations. * Demonstrated ability to shape enterprise strategy at the C-suite level. Translating complex multi-domain portfolio decisions into executive narratives, identifying platform investment risks and trade-offs, and delivering architectural thought leadership that accelerates enterprise transformation. * Proven ability to produce enterprise architecture artifacts; including platform portfolio roadmaps, reference architectures, and governance frameworks tailored to executive, architectural, and technical audiences across all organizational levels. * Experienced in leading strategic architecture reviews and portfolio governance sessions with enterprise customers, driving executive alignment on multi-product platform strategies and long-term architectural vision. * Experience leveraging or critically evaluating AI integration within enterprise architecture frameworks; including AI-powered workflow orchestration, agentic automation, and AI governance within complex multi-product portfolios, and assessing AI's strategic impact on enterprise operating models. * Skilled at navigating both technical and business stakeholder environments synthesizing enterprise requirements, portfolio constraints, and architectural standards into cohesive, scalable platform strategies across large, complex organizations. * Exceptional ability to communicate complex enterprise architecture concepts through visual modeling, architecture blueprints, and structured frameworks that resonate with both executive and technical audiences. * Ability to operate independently on complex, ambiguous engagements managing competing priorities, driving issues through to resolution, and making sound architectural decisions without requiring close direction. * A demonstrated curiosity for emerging technologies and a drive to apply new capabilities to real-world platform challenges. * Strong ability to build trusted relationships with remote and in-person stakeholders across all organizational levels. * ServiceNow Certifications: + Certified System Administrator (required or must be achieved within the first 60 days) + At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days). * Desired ServiceNow Certifications: + Certified Technical Architect (required or must be achieved within the first 365 days) ## Description This Solution Architect is a functional and technical expert who shapes and governs enterprise-wide ServiceNow architectures across complex, multi-product customer portfolios. The role requires a strategic mindset focused on long-range platform roadmaps, cross-domain integration patterns, and governance frameworks - providing advisory leadership during pre-sales, delivering enterprise architecture guidance on direct customer engagements, and representing strategic portfolio priorities within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Engineering). The Solution Architect will bring strategic portfolio management expertise, enterprise architecture leadership, and deep cross-domain product knowledge to drive transformational outcomes for our customers and partners Responsibilties: * Serve as the architectural authority on customer engagement teams owning the strategic platform portfolio across multiple ServiceNow workflow domains, ensuring alignment to each customer's long-term technology landscape, and establishing enterprise governance frameworks and architecture standards. * Define and govern enterprise-grade ServiceNow architectures, applying TOGAF or equivalent frameworks alongside ServiceNow technical standards to produce scalable, maintainable, and future-ready platform deployments. * Build and sustain strategic relationships with product owners, platform stakeholders, and customer architecture teams influencing ServiceNow product roadmaps and championing multi-domain workflow capabilities. * Engage regularly with senior leadership and CXO stakeholders to shape enterprise architecture vision, align multi-year ServiceNow portfolio roadmaps to business strategy, and advise on organizational change management and platform scaling for large, complex environments. * Drive enterprise architecture thought leadership through executive briefings, formal presentations, and strategic portfolio workshops showcasing platform transformation outcomes and portfolio scaling success stories. * Develop and continuously refine enterprise architecture frameworks, portfolio governance standards, and reusable reference architectures in partnership with the Customer & Partner Excellence Team and field delivery organization. * Mentor and elevate enterprise architecture capabilities across the ServiceNow delivery team and partner ecosystem cultivating a community of practice around strategic portfolio management and platform governance. * Maintain and advance expertise in enterprise architecture frameworks (e.g., TOGAF, Zachman) and ServiceNow certifications spanning ITSM, ITOM, App Engine, and cross-domain workflow capabilities. * Lead executive architecture workshops, multi-product roadmap definition, and implementation complexity assessments during pre-sales cycles partnering with Services Account Executives, Solution Sales Executives/Consultants, and Partner Sales Organizations to shape winning strategies for complex enterprise opportunities., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. ## Related Videos - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)