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# Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Wilmington, NC, United States
- **Experience:** Starter
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, IMac, Networking Hardware, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Network Support
- **Published:** September 10, 2026
- **Apply:** https://dejobs.org/x/x/88B8E9838CDA427D90363C21A783237C/job/

## About the Role

Desktop, Customer service, Windows 11

Top Skills Details

Desktop,Customer service,Windows 11

Additional Skills & Qualifications

Additional Skills & Qualifications

PC/laptop Deskside | Break/Fix Support | IMAC | Server & Network Support | Project Management

 * Candidates should have 4-6 years experience supporting PC Hardware and software, server and network equipment.

 * Experience working in an enterprise environment

 * Proficient in MS Teams, Barco, Crestron is a plus

 * CompTIA A+ and/or Net+ would be "nice-to-have"., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Technician needed with outstanding customer service to work the tech lounge supporting and troubleshooting laptop issues for end-users

Primary day to day responsibilities

 * Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.

 * Experience with asset management. Install, move, add, and change.

 * Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

 * Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.

 * Assist with diagnoses of network hardware and performance problems.

 * Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site

 * Back up end user data.

 * Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.

 * Assist Site Leader in the execution of established processes and escalations.

 * Ability to handle multiple projects


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