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# Senior Technician, IT

- **Company:** Edwards Lifesciences Corporation
- **Location:** Irvine, CA, United States
- **Experience:** Expert
- **Salary:** $53,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Microsoft Outlook, Web Browsers, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Network Control, Office365, Peripherals, Information Technology, Laptops, Mobile Computing, Hardware Infrastructure, Cisco
- **Published:** September 9, 2026
- **Apply:** https://edwards.wd5.myworkdayjobs.com/EdwardsCareers/job/USA---California--Irvine/Senior-Technician--IT_Req-50692-1

## About the Role

* H.S. Diploma or equivalent
 * A minimum of three years experience of work experience including IT hardware/software experience

What else we look for (Preferred):

 * Associate's Degree or equivalent in or technical degree/certificate in related discipline
 * Other: CompTIA A+ certification
 * Microsoft Certified Desktop Technician
 * Ability to manage users and PC's using Active Directory
 * Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook)
 * Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
 * Ability to configure, use and maintain CISCO IP Phones preferred
 * Effective cable management skills to maintain organized work stations and data closets required
 * Ability to adapt and learn new technologies as needed
 * Strong written and verbal skills required
 * Problem Solving skills including Trouble shooting techniques required
 * Strong customer service focused skills required
 * Strong organization and time management skills required
 * High level of professionalism during interactions with customers and vendors
 * Using PC Images to configure computers for deployment / redeployment required
 * Experience using Help Desk ticketing software to manage service tickets and document support provided
 * Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)
 * Experience using Help Desk ticketing software to manage service tickets

## Description

Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

How you'll make an impact:

 * Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
 * Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
 * Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
 * Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
 * Perform lifecycle upgrades and projects as directed
 * Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
 * Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
 * Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
 * Provide appropriate visibility of costs related to service requests and comply to approval requirements
 * Assist the business with tablet and mobile device support to meet operational / business needs
 * Other incidental duties
 * Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis
 * Manage assets including physical and electronic identification and control